The benefits of Artificial Intelligence – right under our noses
Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming services like Netflix or Hulu, we are recommended shows we may like. If purchasing an Alexa device from Amazon, we are shown related items we may be interested in as well. […]
ServiceNow announces new Madrid release
After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release. Partners now have access to new, key innovations that include: • New agent workspaces for fast and proactive issue resolution • Artificial intelligence for everyday work • ServiceNow Mobile Studio – […]
Keep your contractual obligations with Service Level Management in ServiceNow
Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organization that is struggling to resolve internal incidents or requests in a reasonable time period? ServiceNow’s Service Level Management can provide your team with automated, comprehensive Service Level Agreement monitoring and […]
Skyrocket your company CSAT rating with ServiceNow
ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs as an organization. When clients feel like they aren’t being taken care of, your CSAT score could suffer significantly, which could potentially cost some important deals. As your company grows, so […]
Starting a journey to a world class PMO
Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, this company had no process for doing any sort of project management or demand management. They were a siloed company that had five major business lines. At the time, each silo was using a […]
Run your IT like a business with ServiceNow
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the reason technology can be turned into a business advantage – driving company growth through capitalizing on benefits, reducing costs and increasing overall velocity. Today, a big challenge […]
Knowledge Base: Your one-stop shop for all company information
What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Human Resources? At Pathways, our team has simplified the process of looking up company information by leveraging a one-stop easy-to-use platform: ServiceNow’s Knowledge Base. Our company Knowledge Base makes […]
Efficient budgeting with ServiceNow IT Business Management
Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment and tackle challenges effectively. With technology being more widely used and implemented than ever before, business expectations are skyrocketing. With IT Business Management from ServiceNow, your business will be able to […]
Keep documents at your fingertips with ServiceNow’s Knowledge Management application
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost than a third-party solution? When customers and employees run into an issue, many find it more convenient to find the answer themselves rather than rely on customer service or an […]
Say goodbye to manual reports with ServiceNow
ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your business. For a full break down of the basics, click here. ServiceNow supports having multiple reports on one page and creating a dashboard for a large-scale overview or a specific look into an area […]
