Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Yes / No Type Catalog Variable Changes In Zurich Upgrade
In the latest ServiceNow update, Zurich (released Q4 2025), a change was made to the
NOW You Know: Expertly Managing Your Post-Production Support Team
Effective management of your ServiceNow platform after deployment requires more than just technology—it demands a
ServiceNow Zero Trust Policy Based Session Access & Adaptive Authentication
Zero Trust is a cybersecurity strategy that operates on the principle of “never trust, always
Deny Unless ACL
There’s a hidden gem in the Xanadu release of ServiceNow—the deny-unless ACL. It’s easy
Loading attachments to ServiceNow from a local machine via Batch Scripting in Windows
Migrating from another platform to ServiceNow can be challenging, especially when you need to import
Validating Excel spreadsheet data in ServiceNow
One of the most common uses of ServiceNow is importing and storing data. Data import
