Pathways' ServiceNow tips and tricks from our Delivery team!

NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.

The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.

Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.

While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.

As with any change in ServiceNow, make sure you test any changes prior to moving to production.

Tech Blog

Deny Unless ACL

  There’s a hidden gem in the Xanadu release of ServiceNow—the deny-unless ACL. It’s easy to overlook updates to core functionalities like Access Control (ACL), but this one is worth your attention. This update will greatly simplify and streamline ACL configuration for managing specific business cases. You can enhance your

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Tech Blog

Validating Excel spreadsheet data in ServiceNow

One of the most common uses of ServiceNow is importing and storing data. Data import is often facilitated through import sets and transform maps. But what if you need to ensure data accuracy before a file is even attached? By validating the contents of an Excel file in advance, you

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Tech Blog

Configuring the ServiceNow Email Client

Click here for the ServiceNow documentation regarding the email client feature. Need an easy way to streamline communication in ServiceNow? Fortunately, ServiceNow provides a solution to help keep your team and stakeholders connected directly within the platform. Let’s walk through the setup process so you can keep everyone in the loop

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Tech Blog

HR Series: Part 6

Overview of Creating an HR Case from the Backend in ServiceNow   Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process:  Step-by-Step Guide  Navigate to User

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Tech Blog

HR Series: Part 5

Configuring an Employee Task for a Lifecycle Event Activity   Overview  This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case.  Before You Begin  Required Role: sn_hr_le.activity_writer Membership: Must be

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