Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle
HR Series: Part 3
Creating an HR Service Overview Creating or modifying an HR service defines the request-to-fulfillment process for various case types. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers. Before You Begin Required Role: sn_hr_core.admin Procedure Navigation: Go to All > HR
HR Series: Part 2
Building a Lifecycle Event and Its Associated Activity Sets and Activities Before You Begin Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager Initial Step: Define the event type (e.g., new hire onboarding). Lifecycle Event: Contains one or more activity sets. Activity Sets: Represent different stages in the lifecycle event process. Activities: Can
HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins
Quick dialog boxes with showQuickForm and GlideModalForm
In ServiceNow, efficiently managing form displays can make a significant difference when it comes to your workflow and user experience. Whether you’re dealing with custom UI pages or need streamlined methods to display forms and enter data, ServiceNow offers two practical solutions: showQuickForm() and GlideDialogForm(). To save time building tedious,
Troubleshooting email issues in ServiceNow
Welcome to the NOW You Know series, where we help you optimize your ServiceNow environment. Here, we’ll explore common email issues in ServiceNow and provide some tips and tricks to make sure your notifications are timely, accurate, and are received by the intended recipients. During an implementation of a ServiceNow