Enterprise Architecture Services
Revolutionizing Enterprise Architecture
Enterprise Architecture (EA) gives organizations a comprehensive view of their entire IT infrastructure, including the applications, technologies, and capabilities that support their business strategies. An effective EA allows organizations to prioritize initiatives and resources to meet long-term goals and craft strategies to support technology modernization, growth, and enterprise-wide digital transformation.
For businesses and IT leadership, EA services provide a clear view of how IT supports your business operations and customers. An effective EA enables improved decision-making for prioritizing initiatives, better resource alignment, a clearer understanding of the impact of changes, and effective collaboration across departments. This gives leadership confidence in understanding where the organization is today and how it will overcome challenges to achieve desired business outcomes. Operationally, Pathways’ EA services reduce the complexity of your IT environment by identifying redundancies, rationalizing legacy systems, streamlining processes, and aligning your technologies with the organization’s strategic initiatives.
Unlock your organization's potential
Pathways’ EA services address the unique challenges and obstacles facing your organization, creating value across your business functions. From boosting operational efficiency to transforming outdated processes, we will bring you closer to your goals.
Common Service Data Model (CSDM)
The CSDM is a standardized framework that defines service-related terms and relationships between ServiceNow products.
- Ensures IT services are correctly mapped to services, users, costs, and more.
- Facilitate accurate reporting and support of ServiceNow’s ITSM, ITOM, and ITBM processes.
- Aligns business strategies and goals with technical implementations.
- Tailor the ServiceNow’s Common Service Data Model (CSDM) according to your ITIL journey, compliance needs, and IT landscape.
Configuration Management Database (CMDB)
Pathways’ Enterprise Architects work with key stakeholders to develop a 360-degree view of business applications and underlying IT components using ServiceNow’s CMDB. This allows leaders to:
- Trust the accuracy of the CMDB data in order to plan for changes, perform impact analysis during an outage, and use the data to make strategic decisions.
- Tailor the ServiceNow’s Common Service Data Model (CSDM) according to your ITIL journey, compliance needs, and IT landscape.
- Improve reporting, impact analysis, and governance with clear visibility into the configurations of your IT landscape.
- Reduce CMDB customizations by aligning to the CSDM framework and be able to take full advantage of the ServiceNow platform.
Application Portfolio Management
Pathways’ Enterprise Architects will work with you to establish an application portfolio management program to ensure business alignment.
- Establish a tailored governance framework for evaluating and rationalizing the application portfolio
- Develop a process for onboarding new business applications.
- Differentiate the purpose and value of application portfolio management (APM) and the configuration management database (CMDB).
- Analyze, assess, and mitigate architecture and security risks.
- Better understanding of business needs and how they currently use the application portfolio.
- Assist with evaluating and deciding on an APM tool.
Application modernization and consolidation
Pathways’ Enterprise Architects will help your organization understand its current challenges and provide guidance for application modernization.
- Identify cost reductions by replacing end-of-life and/or end-of-support technologies.
- Eliminate or reduce the need for additional resources through automation, AI, and having a centralized system to manage workloads.
- Improve data quality through integrations and data normalization.
- Reduce time to value by taking advantage of the ServiceNow platform by leveraging self-service, knowledge management, and embracing service delivery concepts.
- Have the ability to share the successes of your team with leadership by having the data to report on team performance metrics.
Transforming challenges into opportunities
By partnering with Pathways, you’ll experience a transformation that enables your teams to adapt to the ever-changing business environment. Business users will be able to focus more on the task at hand than on the nuances and complexities of legacy systems and manual processes. IT teams will be more proactive when issues arise. They will have a better understanding of the business users who are impacted and the right resources to contact for resolution resulting in reduced business disruption.
Our team provides unprecedented knowledge and experience in establishing service delivery processes across all departments, not just with IT. Our EA services provide a top-down approach that ensures teams are aligned to your leadership vision and there’s buy-in for the transformation efforts.
Through the optimization of workflows and reduced complexities and challenges in the IT landscape, new opportunities will emerge to take advantage. New technologies will be less of a wish list and more of an opportunity to innovate.
Discover the benefits of future-proofing your organization with:
- Application modernization
- CMDB & CSDM integration
- Cost optimization
- Roadmapping
- And more!
Take the first step towards transforming your enterprise architecture. Contact Pathways Consulting Group today and discover how our EA services can propel your organization to new heights of efficiency and success.
The Pathways Difference
At Pathways, we don’t just implement solutions — we set you up for long-term success. Our team provides unprecedented knowledge and experience in establishing service delivery processes across all departments, not just with IT. Our EA services provide a top-down approach that ensures teams are aligned to your leadership vision and there’s buy-in for the transformation efforts.