Support Services

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ServiceNow Support Services

Pathways' ServiceNow Support Services helps you manage your ServiceNow platform.

Pathways Consulting Group Support Services


ServiceNow support services help maintain solution stability and ensure high performance across your enterprise. Since 2006, Pathways Consulting Group has provided comprehensive ServiceNow support services to help organizations of all sizes maximize the value of the ServiceNow platform, sustain efficiency, and drive digital transformation.

Team Support Services

We recognize there are just not enough hours in the day to get it all done. Sometimes you need another set of hands. That’s where we come in. Our experts are onshore, highly trained, and SLA-focused and are ready to assist your business with:


  • Enhancements

  • Instance configuration

  • Knowledge and guidance

  • Development and testing

  • Upgrades



Regardless of the number of applications your organization uses on the ServiceNow platform, pent-up demand can be a challenge to address. Support Services allows Pathways to work with your schedule, people, and processes, all on a flexible timeline that best fits your needs, whether on-demand or through dedicated resources. Through a variety of levels of support (Standard, Deluxe, and Premier), Pathways has a solution that can work for you!

How Pathways Support Services work

All efforts undertaken through Support Services follow a strict response SLA and a best-effort resolution time. If you want to update the way an application works, you can submit your request through our Client Support Portal, generate your requirements and request the development. After we supply an estimate and receive your approval, our team will begin working on your request!

Pathways Support Services is a steady-state contract that gives you and your organization an allotment of hours to use. You can take advantage of several Services, including:


  • Addressing ServiceNow administration requests and keeping up with customer demand

  • Configuring your instance to best suit your needs

  • Best Practice analysis (look through your existing instance and report on any items that do not follow ServiceNow’s best practices)

  • Creating or modifying your Self-Service page to make it easier and more familiar to navigate for your end-users

  • Enhancing an existing form, workflow, view, report, or applications

  • ...and much more!

Engage with our ServiceNow Support experts

Our experts are here for you. We are available to augment your team to expand expertise and solve capacity challenges. With Pathways, enjoy:


  • Increased service operations efficiency

  • Improved service support and user experience

  • Enhanced business transparency

  • Mitigated audit risk

  • Well-defined automated services

  • Unified view of business services

  • Easy-to-use service portal

  • Minimized and prevented service disruptions

  • Improved service responsiveness

  • Resources freed for higher-value efforts


What makes Pathways the right partner for you?

We help our clients drive the most value from their ServiceNow platform to achieve exceptional outcomes. Whether you’re new to ServiceNow or have an existing ServiceNow platform, Pathways Production Support services deliver an end-to-end solution to help you achieve your goals. To see the effects Support Services can have on your organization and to hear more about the levels of support we offer, contact us at 201-638-5564, and we’ll schedule a time to discuss your needs.