All efforts undertaken via Support Services follow a strict response SLA and a best effort resolution time. If you decide you want to update the way an application works, you can simply submit your request through our Client Support Portal, generate your requirements and request the development. After we submit an estimate and receive your approval, our team will begin working on your request!
Pathways Support Services is a steady-state contract that gives you and your organization an allotment of hours to use, You can take advantage of a wide variety of Services including:
- Addressing ServiceNow administration requests and keeping up with customer demand
- Configuring your instance to best suit your needs
- Best Practice analysis (look through your existing instance and report on any items that do not follow ServiceNow’s best practices)
- Creating or modifying your Self-Service page to make it easier and more familiar to navigate for your end-users
- Enhancing an existing form, workflow, view, report or applications
- ...and much, much more!