ServiceNow Service Catalog Training Camp

Educate and enhance your team

Discover Your Potential

Struggling to bridge the gap between theoretical knowledge and real-world Service Catalog development? Feeling overwhelmed by eLearning modules that leave you with unanswered questions? Pathways Consulting Group can help! As a certified Woman-Owned Business Enterprise and ServiceNow Elite Partner, we’ll empower your team with the skills and confidence you need to excel with the platform.

Unparalleled Expertise, Exceptional Results

Our team isn’t just about certifications and training. We have years of real-life experience implementing, maintaining, and supporting the ServiceNow platform. This has led to exceptional year-over-year Customer Satisfaction Scores – a clear demonstration of our dedication and commitment to helping organizations transform their businesses and drive value with ServiceNow.

Hands-On Learning for Developers

Traditional eLearning can get you started, but it has its limitations. We’ve decided to take this model to the next level with a unique Service Catalog Training Camp to provide new-to-ServiceNow developers with hands-on experience. Our immersive program takes your developers beyond theory, equipping them with the practical tools and skills necessary to confidently tackle development projects. 

This 4-day training program is perfect for individuals stepping into the world of ServiceNow Service Catalog creation. For completion, the trainee will need to dedicate approximately 6 hours a day for 4 days. During this time, the trainee will:

  • Focus on Practical Application: Get real-world experience through daily hands-on activities and simulated catalog creation, providing a solid understanding of the ServiceNow Service Catalog and its functionalities. 
  • Receive Expert-Led Instruction: Learn from the best. Our team is comprised of seasoned ServiceNow Principal Architects who are passionate about sharing their knowledge and guiding you through the process.
  • Benefit from Personalized Support: Get daily one-on-one sessions with your trainer to ensure you fully grasp each lesson, understand best practices, avoid common pitfalls, and receive individualized feedback on your work.  
  • Have a Structured Learning Approach: Our curated curriculum keeps you and your team on track, with a clear course outline and post-training support. 
  • Small Classes, Big Results: With a maximum of 5 participants per class, we provide an in-depth, personalized experience that directly addresses participants’ strengths and weaknesses. Larger group accommodations are available upon request.

Comprehensive Training

Our camp covers every aspect of the ServiceNow Service Catalog, including:
  • Service Catalog
  • Categories
  • User Criteria
  • Catalog Items
  • Order Guides
  • Rule Bases
  • Catalog Variable
  • Reference Qualifiers
  • Catalog Client Script Best Practices
  • Catalog UI Policy Best Practices
  • Containers
  • Variable Sets
  • Multi-Row Variable Sets
  • Reporting Tips
  • Catalog Builder
  • Flow Designer with the Service Catalog
  • Workflow Editor with the Service Catalog

Prerequisites for Participation

Participants are expected to have completed one or both of the following:

  • “ServiceNow Administration Fundamentals,” an on-demand course in ServiceNow Now Learning
  • “New to ServiceNow” training path on the ServiceNow Developer site


Access to a ServiceNow Personal Developer Instance (PDI) is also required.

servicenow assessment

The Pathways Difference

From day one, you’ll be set up for success. You’ll gain the confidence to develop robust Service Catalogs within ServiceNow, translating user stories and real-world scenarios into actionable configurations.  Through hands-on exercises, you’ll navigate the Service Development Lifecycle (SDLC) to create effective working solutions. We’ll also ensure you avoid common pitfalls associated with Service Catalog development by teaching you best practices for increased efficiency and cost-effectiveness. Ultimately, our camp empowers you and your team to work independently within the ServiceNow Catalog with the skills and confidence to excel.

Ready to take your skills to the next level? Our Service Catalog Training Camp is your path to success. Take advantage of our extensive expertise and personalized approach to bridge the gap between learning and doing. For more details, contact us online or at (917) 952-5004. Let’s get started!