ServiceNow

ServiceNow Elite Partner

ServiceNow Benefits

Integrate with your existing platforms
Automate existing processes
Repeatable, auditable processes
Robust reporting capabilities
Multiple dashboards and homepages
Save time during request fulfillment

"Our partnership with Pathways goes back ten years, to when we were just an ITSM company. It has evolved over the years where they are now delivering successful deployments across the platform, across industries. They also have a customer satisfaction rating of 5/5, which is unprecedented.”Anthony Torsiello, ServiceNow Alliances and Channel Ecosystem Vice President

Incident Management

Help your Service Desk run more efficiently

Integration Specialization

We've integrated ServiceNow with more than 50 other applications.

Knowledge Management

Keep your documentation easily accessible

Custom Implementation

If you can dream it, we can help bring your vision to life

Demand Management

Vet your ideas through an automated process

Contract Management

Manage your internal and external vendors contracts

Change Management

Make Changes repeatable, automated and streamlined

Service Catalog

Make ordering and fulfilling requests simple for your end users and fulfillment teams

Project Management

Keep your projects within ServiceNow with an easy-to-use PPM suite

Customer Satisfaction Rating

ServiceNow is committed to customer satisfaction and holds its partners to the same high standard by utilizing a customer satisfaction rating (CSAT).
ServiceNow customers receive satisfaction surveys, ranking their satisfaction with their partners (like Pathways) from 0 to 5, with 5 being the highest (before 2020, this was a 0-10 scale).

Pathways’ CSAT score, by year:
2022: 4.81/5
2021: 4.8/5
2020: 9.9/10
2019: 9.9/10
2018: 9.8/10
2017: 9.6/10