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ServiceNow Benefits

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“Our partnership with Pathways goes back ten years, to when we were just an ITSM company. It has evolved over the years where they are now delivering successful deployments across the platform, across industries. Superb CSAT scores year over year.”

Anthony Torsiello, ServiceNow Alliances and Channel Ecosystem Vice President

Pathway to success with the ServiceNow Platform

Any new cloud-based platform comes with a learning curve. Pathways Consulting Group is here to help you navigate that learning curve and best utilize the ServiceNow platform. We’re the leading consulting firm specializing in enterprise-level solutions and services, focusing on ServiceNow. With this platform in place, organizations can streamline their enterprise operations and improve their business processes.

But first, the basics

Before you begin, you must understand what ServiceNow is and what it can do for your company. ServiceNow is a cloud-based platform (SaaS) that offers various enterprise management services. The goal is to make work, work better. We take mundane, time-consuming tasks and make them easy and efficient. When you implement this platform, you receive service management, operations management, business management, human resource management, and security operations—all in one place. And with Pathways on your side, your organization can successfully manage its infrastructure, automate workflows, and improve business processes through our years of experience and expertise in ServiceNow.

Identify your goals

Now that you know what ServiceNow does, how can we help? At Pathways, we can help identify your organization’s goals and objectives, offer support services, provide training, and deliver high-level staffing and project-based work. What specific problems are you trying to solve? What does success look like to you? Do you have a team with industry-leading experience that can help you get there? Once you answer these questions and identify your business goals, you can work with our ServiceNow experts to learn the specific ins and outs you need from the platform.

Work with a Certified Partner

Pathways Consulting Group is a certified woman-owned ServiceNow Elite partner, which means we have the expertise and experience necessary to help you get the most out of the platform. With over 15 years of experience, we’ve trained people and companies around the world to maximize the value of the ServiceNow platform, sustain efficiency, and drive digital transformation. We’ll help you implement the platform correctly and efficiently.

Develop a roadmap

Learning to use ServiceNow software can be a complex process, so it’s necessary to design a roadmap that outlines the steps you and your team will follow. The roadmap we help you lay out will include a timeline, milestones to hit, and key performance indicators (KPIs) to help you track your progress. This will also ensure that ServiceNow is doing its job and automating processes to improve productivity within your company.

Configure your solution

ServiceNow is a configurable platform, meaning you can tailor it to meet your company’s specific needs. Pathways Consulting Group can help you configure it to match your workflows, processes, and business requirements. This ability to customize can help you improve efficiency, reduce costs, and increase your team’s productivity.

Train your team

Adequate training is vital for your team to get the most out of ServiceNow. Pathways Consulting Group offers comprehensive training services that cover everything from basic platform functionality to advanced workflows and automation. Training your team ensures everyone is on the same page and you get the most out of your investment.
At Pathways Consulting Group, we understand how impactful this can be for enterprises. ServiceNow benefits companies by reducing the workload and eliminating tedious manual processes, giving employees their time back. Everyone works better when they’re devoted to core company processes instead of daily tasks. With the help of Pathways Consulting Group, you can unlock the full potential of ServiceNow to push digital transformations forward and take your organization to the next level.

“Our partnership with Pathways goes back ten years, to when we were just an ITSM company. It has evolved over the years where they are now delivering successful deployments across the platform, across industries. Superb CSAT scores year over year.”


Customer Satisfaction Rating

ServiceNow is committed to customer satisfaction and holds its partners to the same high standard by utilizing a customer satisfaction rating (CSAT).
ServiceNow customers receive satisfaction surveys, ranking their satisfaction with their partners (like Pathways) from 0 to 5, with 5 being the highest (before 2020, this was a 0-10 scale).

Pathways” CSAT score, by year:
2022: 4.81/5
2021: 4.8/5
2020: 9.9/10
2019: 9.9/10
2018: 9.8/10
2017: 9.6/10