ITSM
Centralize. Collaborate. Conquer.
Looking for a way to make sure your technology and processes are working with your employees, rather than against them? You’re in luck – that’s exactly what ServiceNow’s ITSM processes are designed to do. With the help of the experts at Pathways Consulting Group, ITSM can help organizations with everything from customer satisfaction to improving IT costs.
As a Certified Woman-Owned Elite ServiceNow partner, our team has over a decade of experience working with ServiceNow’s ITSM product module and freeing up teams like yours to focus on what you do best. We’ll work with you to configure the perfect solution that meets your company’s specific needs so you can deliver the best possible service to your clients.
Why Choose Pathways for ITSM?
As a Woman-Owned ServiceNow Elite Partner, our team uses their experience to provide our clients with our level of platform expertise. We specialize in everything ServiceNow, from integrations to managed IT services. We provide comprehensive management solutions for each individual business. Our approach focuses on building strong relationships to ensure we understand your organization’s specific challenges and goals, allowing us to help you develop and deploy a plan to get the most out of your ServiceNow environment.
Comprehensive ITSM Solutions
Pathways Consulting Group’s ITSM solutions consolidate all service instances into a single system, eliminating the complexity and inefficiency of a siloed system and enabling modern IT experiences. By automating essential processes and running them on the Now Platform, we help your business streamline operations, reduce costs, and enhance productivity.
Key capabilities of ServiceNow’s ITSM product suite include:
- Now Assist for ITSM
- Configuration Management Database (CMDB)
- Common Service Data Model (CSDM)
- Digital Product Release
- Knowledge Management
- Incident Management
- Change Management
- Virtual Agent
- Predictive Intelligence
- Service Operations Workspace
- Now Mobile
- Digital Portfolio Management
- DevOps Change Velocity
- Employee Center
- Service Portal
- Problem Management
- Service Catalog
- Asset Management Core
- Workforce Optimization
- Process Mining
- Contract and Renewal Management
- Continual Improvement Management
- Site Reliability Operations
- DevOps Config
- Request Management
- Service Level Management
Customized Solutions to Improve Productivity
The team at Pathways Consulting Group takes you beyond traditional IT management services. We offer a personalized approach, combining ITSM with our proprietary services and products to address whatever challenges your business faces. Whether it’s through staff augmentation with Co-Innovation, managed IT services, or personalized ITSM solutions, we ensure that your organization becomes resilient to weather any oncoming challenges and delivers extraordinary user experiences.
Building Strong Client Relationships
Strong relationships are the foundation of successful IT service management. Our team works directly with your organization to develop uniquely tailored strategies to help you reach your goals. We are committed to understanding your business, anticipating your needs, and providing the support necessary to achieve your goals.
The Pathways Advantage
Working with Pathways Consulting Group means working with a team that listens, cares, and executes with precision. We help your business achieve a faster realization of ROI and enterprise-wide adoption of ServiceNow’s powerful IT management tools.
For more information on how our ServiceNow ITSM solutions can benefit your organization, contact Pathways Consulting Group today. Let us help you unlock the full potential of IT service management and take your business to the next level.