Industries We Serve

Consulting

What “ServiceNow for consulting firms” means ServiceNow for consulting firms means using workflow automation to manage client requests, internal services, employee support, project related work,

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ServiceNow solutions for non-profits

Non-Profit

What “ServiceNow for non-profits” means ServiceNow for non-profits means using workflow automation to manage requests, cases, and internal services so teams can respond faster, reduce

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ServiceNow Solutions for Retail Businesses

Retail

What “ServiceNow retail solutions” means ServiceNow retail solutions refers to using ServiceNow workflows to support retail customer service, retail IT operations, and integrations across retail

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Hospitality Solutions

Hospitality

Where Service Slows Down Hospitality runs on precision, but disconnected systems make consistency hard to maintain. Common challenges include: Manual processes that delay guest response

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Manufacturing

From the plant floor to the front office ServiceNow for manufacturing isn’t just IT support. It’s about reducing downtime and keeping production moving when issues

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Education

Systemic strains on structure Public institutions, especially schools, deal with a demanding set of constraints, including but not limited to: Legacy systems that slow down

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Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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