Due to various mergers ad acquisitions, a client had multiple fragmented Change Management process. Pathways helped this client transition to a single, unified process and platform for Change Management.
Pathways assisted a client who did not have an official overarching automated process for performing Project or Demand Management. We successfully migrated five major business lines that were using different sets of tools for these processes and consolidated them into the Project and Demand Management applications in ServiceNow.
Industry: Compliance and Auditing Project and Demand Management
Pathways aligned an organization with best practices by introducing multiple environments for development and testing as well as completely revamping existing processes to leverage the automation capabilities within ServiceNow.
Industry: Retail A "big bang approach" to refreshed ServiceNow instances