Success Stories
How we've helped other organizations with their ServiceNow deployments.
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Pathways Consulting Group implemented ServiceNow for a major educational organization, transforming their IT Service Management and Asset Management processes. This phased approach improved efficiency, standardized processes, and enhanced the employee experience through automation and user-friendly features.
Industry: Education
IT Asset Lifecycle Management
Pathways’ innovative solution, Certify, Streamlines Streamlines the Audit Process, Saving Time, Effort and Money for Media Company.
Industry: Media
Auditing and Streamlining the Process
Pathways’ historical knowledge of the client was leveraged to architect a plan that would seamlessly bring two separate instances together into one Domain Separated instance.
Industry: Banking and Finance
Asset Management and Domain Separation
Pathways worked to develop a solution that generated a quick ROI for the client’s business while also paving the way for additional ServiceNow solutions throughout their enterprise.
Industry: Telecom
Contract and Asset Management
Pathways worked to re-implement an unsalvageable instance — upgrading from ServiceNow Express to ServiceNow Enterprise, followed by a complete zBoot to the latest version.
Industry: Retail
ServiceNow Express to Enterprise Upgrade
Pathways assisted a client who did not have an official overarching automated process for performing Project or Demand Management. We successfully migrated five major business lines that were using different sets of tools for these processes and consolidated them into the Project and Demand Management applications in ServiceNow.
Industry: Compliance and Auditing
Project and Demand Management
Pathways redesigned and automated an existing manual purchase process, including tracking financial data, budgets, purchase orders and invoicing.
Industry: Financial Consulting
Financial Management
Pathways aligned an organization with best practices by introducing multiple environments for development and testing as well as completely revamping existing processes to leverage the automation capabilities within ServiceNow.
Industry: Retail
A "big bang approach" to refreshed ServiceNow instances
Due to various mergers ad acquisitions, a client had multiple fragmented Change Management process. Pathways helped this client transition to a single, unified process and platform for Change Management.