Success Stories
How we've helped other organizations with their ServiceNow deployments.
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A mid-sized technology firm with 2,500 employees, grappled with major inefficiencies in managing HR inquiries. Delayed responses, inconsistent service, and a lack of visibility into case status caused frustration for employees and burnout for the HR team.
Industry: Technology
HR Case Management
There was a personal connection with a key stakeholder at a Global Accounting and Consulting business. This relationship paved the way for an initial strategy workshop that identified opportunities for platform improvement.
Industry: Accounting
Enhanced Employee Center Experience
A large lottery agency, managing 7,000-8,000 retail locations, sought to modernize its IT infrastructure and streamline operational workflows. Historically reliant on outdated systems and manual processes, the agency faced scalability and compliance challenges.
Industry: Lottery
Transforming Operations for A Dynamic Lottery
A leader in the casino hospitality industry, who is renowned for delivering exceptional guest experiences, recognized the need to modernize its gaming department’s asset management processes.
Industry: Casino Hospitality
Replaced Manual Outdated Systems
A global leader in stage and DJ lighting with a presence in the U.S., Europe, and Mexico, faced challenges with their existing service management system. Their reliance on a Managed Service Provider (MSP) and a domain-separated ITSM instance kept data and workflows siloed, limiting flexibility across the organization.
Industry: Lighting Company
Customer Service Management
Pathways partnered with a state agency to modernize fragmented contact center operations, delivering a unified ServiceNow platform that improved efficiency, enhanced security, and enabled data-driven decision-making.
Industry: State Agency
Customer Service Management
Pathways Consulting Group implemented ServiceNow for a major educational organization, transforming their IT Service Management and Asset Management processes. This phased approach improved efficiency, standardized processes, and enhanced the employee experience through automation and user-friendly features.
Industry: Education
IT Asset Lifecycle Management
Pathways’ innovative solution, Certify, Streamlines Streamlines the Audit Process, Saving Time, Effort and Money for Media Company.
Industry: Media
Auditing and Streamlining the Process
Pathways’ historical knowledge of the client was leveraged to architect a plan that would seamlessly bring two separate instances together into one Domain Separated instance.
Industry: Banking and Finance
Asset Management and Domain Separation
Pathways worked to develop a solution that generated a quick ROI for the client’s business while also paving the way for additional ServiceNow solutions throughout their enterprise.
Industry: Telecom
Contract and Asset Management
Pathways worked to re-implement an unsalvageable instance — upgrading from ServiceNow Express to ServiceNow Enterprise, followed by a complete zBoot to the latest version.
Industry: Retail
ServiceNow Express to Enterprise Upgrade
Pathways assisted a client who did not have an official overarching automated process for performing Project or Demand Management.
Industry: Compliance and Auditing
Project and Demand Management
Pathways redesigned and automated an existing manual purchase process, including tracking financial data, budgets, purchase orders and invoicing.
Industry: Financial Consulting
Financial Management
Pathways aligned an organization with best practices by introducing multiple environments for development and testing as well as completely revamping existing processes to leverage the automation capabilities within ServiceNow.
Industry: Retail
A "big bang approach" to refreshed ServiceNow instances
Pathways partnered with a state agency to modernize fragmented contact center operations, delivering a unified ServiceNow platform that improved efficiency, enhanced security, and enabled data-driven decision-making.
Industry: State Agency
Customer Service Management
Due to various mergers ad acquisitions, a client had multiple fragmented Change Management process. Pathways helped this client transition to a single, unified process and platform for Change Management.