ServiceNow Version Upgrades

We'll help you stay compliant and up-to-date

ServiceNow Version Upgrades

ServiceNow Version Upgrades

"Thanks to the Pathways team, we were successfully able to perform our first ServiceNow platform upgrade in three weeks. The experience was well managed, seamless and validated all the dev efforts preceding the upgrade as we achieved a 96% ‘out of the box’ score."

- Mike, Director of Product Management, Major Financial Services Firm

Pathways ServiceNow upgrade service

We’ll help you stay compliant and up-to-date.
ServiceNow system upgrades can be an arduous undertaking for any organization. The upgrade process is more than just a simple installation; it can vary in complexity depending on your instance and the new features being introduced and often requires external resources to complete. Each ServiceNow release introduces new functionality updates and significant additions to the platform that should always be considered to ensure your upgrade is successful and precise. Pathways' highly-refined upgrade process provides your team with more than just the newest version of ServiceNow. You get access to our experts on demand who can prepare you for your upgrade, offer best practices, share knowledge, implement, and test your instance. We also bring these valuable items to smoothly transition your organization to the latest release:

  • Regression test cases

  • Defect tracking templates

  • Complete development and testing support

  • Visibility throughout each step of the project

We want to ensure your Pathways ServiceNow Upgrade Service is efficient and more effective. We price the upgrade process in two ways: Commercial or Enterprise. Each allows us to support your team in upgrading your ServiceNow platform to the latest version that makes the most sense for your business. These services specifically address challenges with instance upgradability, manageability, scalability, and performance.

Free ServiceNow Upgrade Readiness Assessment

“We’ve been through the upgrade process twice now and it’s been fairly seamless both times. The two times with Pathways Consulting Group has been quick and concise, experiencing little issues and keeping things pretty much out of the box. Our second time around felt like an overall health check.”

– David, Global Consulting Firm

Why is it necessary to upgrade your ServiceNow instance?

To get the most out of your ServiceNow implementation, you must keep it up to date. Staying current lets your business take advantage of the new features and functionality designed to help you streamline processes, improve efficiency, and achieve the business outcomes you need. By upgrading your ServiceNow instance, you can maximize your investment, reduce the risk of encountering technical issues, and avoid problems associated with running an out-of-date release. Regular updates keep your instance secure and also bring significant value to your organization, including:

  • Staying current with the latest ServiceNow features and functionality

  • Keeping your instance healthy

  • Remaining covered by ServiceNow's large, multi-year support

ServiceNow upgrade basics

There are two major ServiceNow releases each year. ServiceNow encourages customers not to fall more than one version behind. To keep your platform running efficiently and take advantage of the newest ServiceNow offerings, you need to prioritize an upgrade, at minimum, once a year.

The Pathways team will tailor an upgrade plan for your environment, including a strategic approach to regression testing and risk identification. We have done hundreds of upgrades and tailor your plan for your unique work environment. Our highly-refined upgrade process includes regression test cases, defect tracking templates, complete development and testing support, and knowledge transfer, with visibility throughout each step. Enjoy:

  • Proven - post-upgrade incident/defect rate over the past two years is less than 1%

  • Experienced - successfully completed hundreds of upgrades

  • Expert - specialized team, all with a minimum of four years experience and 20+ upgrades

  • Cost-Effective - an average of 40% savings over the competition

  • Fast - 50% faster than an internal effort with an average time of four weeks

  • Non-Disruptive - frees your team to focus on mission-critical elements

How Pathways and our ServiceNow upgrades can help your organization

Are you ready to plan and execute a successful ServiceNow upgrade? To learn more about Pathways' upgrade methodology and how we can help get you on the newest version of ServiceNow, contact us today!