ServiceNow Version Upgrades

"Thanks to the Pathways team, we were successfully able to perform our first platform upgrade in as little as three weeks. The experience was well managed, seamless and validated all the dev efforts preceding the upgrade as we achieved a 96% ‘out of the box’ score."

- Mike, Director of Product Management, Major Financial Services Firm

ServiceNow Upgrades

Pathways' highly-refined upgrade process provides your team with more than just the newest version of ServiceNow. We also bring these valuable items to smoothly transition your organization to the latest release:



  • Regression test cases

  • Defect tracking templates

  • Complete development and testing support

  • Visibility throughout each step of the project


Read more about our upgrade methodology:



“We’ve been through the upgrade process twice now and it’s been fairly seamless both times. The two times with Pathways Consulting Group has been quick and concise, experiencing little issues and keeping things pretty much out of the box. Our second time around felt like an overall health check.”

– David, Global Consulting Firm.

Upgrade basics

There are two major ServiceNow releases each year. ServiceNow encourages customers not to fall more than one version behind. In order to keep your platform running efficiently and to take advantage of the newest ServiceNow offerings, you will need to prioritize an upgrade, at a minimum, once per year.

The Pathways team will tailor an upgrade plan for your environment, including a strategic approach to regression testing and risk identification.

Learn More!

To learn more about Pathways' upgrade methodology and to find out how Pathways can help get you on the newest version of ServiceNow, reach out to us today!