Business Analysts

We'll help translate business needs through the development process

Business Analysts

ServiceNow certified Business Analysis professionals

At Pathways Consulting Group, you need someone to support the implementation from proposal to delivery. That’s where a certified business analysis professional comes into play. Our dedicated team of experts will help translate business needs throughout the development process. At Pathways, our business analysts are required to become certified ServiceNow System Administrators. This certification and associated upkeep after each ServiceNow release help to ensure that our Business Analysts are in touch with the constantly-changing ServiceNow platform.

ServiceNow Business Analysts and how they can help your business

Working closely with our developers, testers and technical leads, our Business Analysts collect, clarify, analyze, and translate what our clients describe into documentation and conceptual design to create a best-fit solution to their needs. Pathways Business Analysts work closely with development teams to identify problem areas to reduce implementation complications and efforts, ensure the solutions are technically feasible, and work within the context of an organization’s development framework. Our Business Analyst team also provides custom ServiceNow training where we ensure the proper groups get the knowledge they need to be comfortable with your platform. 

With more than 55 combined years of experience, Pathways’ Business Analysts have an abundance of experience in replacing legacy systems and their associated processes with modern-day platforms. Our team works with your stakeholders to reevaluate your current processes and optimize them for your future plans by defining, testing, documenting, and rolling out enhancements, fixes, and configuration changes needed to support the entire enterprise.  

Our Business Analysts have helped clients in a wide variety of industries, including:

  • Technology
  • Finance and Banking
  • Healthcare
  • Insurance
  • Media
  • Communications
  • Logistics
  • Oil and Gas
  • Fashion
  • Manufacturing

Our team of Business Analysts works closely with Solution/Technical Architects to ensure your business solution is technically sound while configuring data and supporting the technical team with custom development.

The key to your new processes

The Standish Group’s CHAOS report projects a 25% success rate when organizations initiate a project without a Business Analyst. For large companies, that number drops to only 9%. Additionally, for every 100 projects that kick-off, there are approximately 94 project restarts, leading to an average of 150-200% cost overrun and an average of 222% time overage.

When organizations don’t have their own team of Business Analysts, team members find it hard to invest additional energy toward the solution of the project deliverable, leading to higher chances of unsatisfactory project results. Our team does more than look beyond the analysis of trends in the industry. To ensure business continuity, our team of Business Analysts is also involved in the transition process from development to support.

Why partner with Pathways Business Intelligence Analysts

At Pathways, our talented team of certified Business Analysts can help you do more with ServiceNow. Through our agile approaches, out-of-the-box guidance, and end-to-end delivery, we promise to deliver unmatched value while boosting your bottom line and increasing your return on investment. Our team of Business Analysts works closely with Solution/Technical Architects to ensure your business solution is technically sound while configuring data and supporting the technical team with custom development. Get a complete view of your business with Pathways Consulting Group and our certified Business Analysis professionals. Don’t forget to ask us about our Business Process Assessment offerings.