Business Analysts

Business Analysts

At Pathways, our Business Analysts are required to become certified ServiceNow System Administrators. This certification and associated upkeep after each ServiceNow release helps to ensure that our Business Analysts are in touch with the constantly-changing ServiceNow platform.
Working closely with our developers, testers and technical leads allows our Business Analysts to translate what our clients are describing for a best-fit solution to their needs.

With more than 55 combined years of experience, Pathways' Business Analysts have an abundance of experience in replacing legacy systems and their associated processes with modern-day platforms. Our team works with your stakeholders in order to reevaluate your current processes and optimize them for your future plans.

Our Business Analysts have helped clients in a wide variety of industries, including:

  • Technology

  • Finance and Banking

  • Healthcare

  • Insurance

  • Media

  • Communications

  • Logistics

  • Oil and Gas

  • Fashion

  • Manufacturing


Key to your new processes

The Standish Group’s CHAOS report projects a 25% success rate when organizations initiate a project without a Business Analyst. For large companies, that number drops to only 9%. Additionally, for every 100 projects that kick off, there are approximately 94 project restarts, leading to an average 150-200% cost overrun an average of 222% time overage.

When organizations don’t have their own team of Business Analysts, team members find it difficult to invest additional energy towards the solution of the project deliverable, leading to higher chances of unsatisfactory project results.

Our team does more than look beyond the analysis of trends in the industry. To ensure business continuity, our team of Business Analysts are also involved in the transition process from development to support.