NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
Exporting data that includes the SysID field
You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of
Choice action field for Field Map record in Transform Maps
When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data
Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labeled
What does deleted restoration data mean, and how to recover deleted records in ServiceNow?
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of deleted records is a circumstance that is likely
JavaScript plugins in ServiceNow Service Portals
The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). Those of us that are
Configuring a concurrent import set in ServiceNow
Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduced the Concurrent Import Set
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
A new article is published every two weeks, so be sure to check back often to get new tips and tricks for maintaining your ServiceNow platform!