NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
Configuring and using Interactive Filters on homepages and dashboards
For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operational health. In fact, ServiceNow’s reporting and Performance
Easily identifying duplicate records in ServiceNow
A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” of a given
Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike a traditional
Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow
A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working with a reference to a
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall into the pitfalls of
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
A new article is published every two weeks, so be sure to check back often to get new tips and tricks for maintaining your ServiceNow platform!