Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Quick dialog boxes with showQuickForm and GlideModalForm
In ServiceNow, efficiently managing form displays can make a significant difference when it comes to your workflow and user experience. Whether you’re dealing with custom UI pages or need streamlined methods to display forms and enter data, ServiceNow offers two practical solutions: showQuickForm() and GlideDialogForm(). To save time building tedious,
Troubleshooting email issues in ServiceNow
Welcome to the NOW You Know series, where we help you optimize your ServiceNow environment. Here, we’ll explore common email issues in ServiceNow and provide some tips and tricks to make sure your notifications are timely, accurate, and are received by the intended recipients. During an implementation of a ServiceNow
Controlling ServiceNow traffic by redirecting users to your Service Portal
As organizations increasingly rely on ServiceNow to streamline their operations, managing user access and navigation also becomes increasingly important. This NOW You Know article explores an essential aspect of Service Portal maturation: controlling user traffic and ensuring proper redirection to improve both security and the user experience. The process of
Choice action field for Field Map record in Transform Maps
In this installment of the NOW You Know series, we’ll explore a deceptively simple aspect of importing data through transform maps: the Choice action field. Despite its seemingly straightforward nature, this field plays an incredibly important role in maintaining data integrity, especially when dealing with reference fields. Misuse of the
What Our Team Learned at ServiceNow Knowledge 2024
In May, our team had the incredible opportunity to attend Knowledge 2024. They experienced days filled with insightful AI sessions, innovative case studies, and explored various services and updates. From everything they learned, here are some of the most influential takeaways and experiences shared by our team members. Jason “I’d
Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured