NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
ATF tips: Time inputs for calendar fields and wait times
If you’re using the Automated Test Framework in ServiceNow, our team has identified some helpful scripts and step setups to accommodate automatic adjustments to date fields and wait times. Type of Script/Step Setup: Automatically adjusts date fields on any form. This can be used to set the Planed Start
Adding values to a list field from a flow
Adding values to a list field from a flow Adding values to a list field from a flow can be a little tricky. Here is an easy way to add new values without removing existing ones (if necessary), from a flow! The list field I’m using here is called Infrastructure
JellyScript: A language with limited documentation
Today we are going to learn about a little-known language with limited documentation: JellyScript. I was asked to create a KB article template for automatically generated Technology Process policies that would recursively go through all of the policies that had the Technology Process policy as the parent record and then
Bypass a timer in a running workflow
Have you ever been testing a workflow in sub-prod, or supporting some production effort that required you to “speed things up a little?” Does your workflow have an unreasonably long timer within it? Why not skip it? You can adjust the actual end time of a workflow timer by editing
Creating PDFs from ServiceNow data
You may be familiar with the fact that, within the ServiceNow HR application, there is a method to create PDF’s based on generated or user-fed content. You may not be aware of the fact that there is a way to create these PDF’s outside of the scope of HR –
SNMP Classification: Accessing and Reading Payloads with valid MIBs
When working with Discovery, you may quickly discover that a number of SNMP devices are not actually present within the classifiers baseline and require some extra configuration for them to be added to the system. The work necessary can range anywhere from needing to create custom SNMP MID server behaviors