NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table.
Cancel transactions via URL
It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to,
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built
Service Portal Record Watcher
The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function gives
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations don’t take advantage of ServiceNow’s ability
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
A new article is published every two weeks, so be sure to check back often to get new tips and tricks for maintaining your ServiceNow platform!
