Best Small Firms to Work For: Pathways named #14 by Consulting Magazine

We are thrilled to announce that Consulting Magazine named us the #14 Best Small Firm to Work For! “It’s validation to our employees that they work in a nurturing environment where their efforts really do matter,” said Mary Manzo, co-founder and COO of Pathways. Career development and company culture were two categories the magazine listed […]

Essential digital transformation with Application Portfolio Management from ServiceNow

At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity or risk. If your organization has way too many business applications to track and maintain, this may result in users silo’ing information throughout multiple spreadsheets, giving little insight on where to cut down on […]

Creating custom solutions to everyday business problems with ServiceNow

At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ve developed a custom solution in ServiceNow that helps us track our internal and external feedback that’s allowed us to look back and identify any issues or potential process improvements. Before we […]

Sharing internal knowledge with ServiceNow custom application capabilities

Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation for feedback, then – nothing. Throughout the course of a busy workday, not everyone has the time or energy to invest their attention into something they don’t feel is […]

After winning this year’s Hackathon, what’s next for Team Scrantonicity?

Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about the event and Team Scrantonicity’s win: If you missed it, our team of technical leads and development consultants (James Trott, Sean Teeple, Marcus Dermont, Brandon Senese and Mike Borthwick) built a […]

Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon

For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge19 Hackathon attendees in an effort to claim the top spot. At the end of the day, the judges selected our app as the winning entry, and we couldn’t be […]

Team Pathways attends Knowledge19 Global Partner Ecosystem Summit

Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow ServiceNow partners from around the world! This event includes ServiceNow leadership presentation, which includes discussions on tools and valuable insights to learn how to take work to the next level. This pre-conference event also […]

ServiceNow upgrades down to a science: How the Pathways methodology works

As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourselves and our clients. After spending years figuring out every last detail around the typical upgrade process, our team was able to establish a proven methodology that results in a […]

Improved in Madrid: Project Portfolio Management

Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have not noticed yet. These new features and reporting capabilities serve as a huge timesaver – bringing everything you need for PPM all onto one unified platform in ServiceNow. As a user, you now […]

New in Madrid: Antivirus Scanning

New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from downloading infected files. This feature helps protect your instance against viruses that can spread their way across your system through attachments that are stored on forms like incidents, problems and stories. Your administrators will […]