The benefits of Artificial Intelligence – right under our noses

Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming services like Netflix or Hulu, we are recommended shows we may like. If purchasing an Alexa device from Amazon, we are shown related items we may be interested in as well. On top of that, Alexa can be given commands such as “Alexa, what’s the weather for this week?” or, “Alexa, play *song* by *artist* on Spotify.”

The software behind Artificial Intelligence is designed to mimic human-like behavior and perform tasks that involve learning, planning, problem solving and speech recognition. It can also help gather and correlate information significantly faster than humans can so that bigger workloads can get done in shorter timeframes.

From a business perspective, AI has the ability to build algorithms, provide statistics, monitor trends and establish analytics to help an organization identify common issues and, in turn, find quicker solutions.

For example, say you are in charge of all the equipment for your IT organization. You just ordered a new batch of laptops, but multiple reports about faulty batteries with the existing batch have come in. How would you track down the source of the problem? This is where AI proves its worth.

AI has been capturing every source of data related to the equipment, giving you full visibility of how many reports were submitted and where the source of the problem is coming from (e.g., defective batteries). With this information, you quickly realize these laptops are error-prone — and are able to cancel the upcoming order. You’ve not only located a way to prevent this issue from reoccurring, but you’ve also saved your company a large bill for faulty equipment.

At Pathways, our goal is to help our clients find the value in what technologies like AI can bring for an organization. Interested in learning more? Schedule a demo with us here.