Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labeled “Clear the variable value” (or “Clear the field value” on standard UI policies). The use of this checkbox is straightforward: It clears the value held by the associated variable/field when […]
Using Category and Subcategory on ServiceNow Record Producers
Use Case: We recently had a client that wanted us to create an incident ServiceNow record producer with some of the same functionality as the portal record producer. Specifically, adding a Category and Subcategory field and having the Subcategory choices limited to only display choices associated with the selected Category. To properly have the Subcategories […]
