ServiceNow as an intranet portal: How we use it
Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our internal teams to access our Knowledge articles and view our upcoming events and initiatives. Additionally, we’ve been able to have our teams submit various requests and report issues — all on a […]
ServiceNow London introduces new Background Script Rollback feature
If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s London release, the new Background Script Rollback feature has been introduced. This allows you to quickly and easily revert changes made to records with the click of a button. Background […]
Stay organized with a custom-built dashboard
Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet? Thanks to the dashboards in ServiceNow and our staff of certified ServiceNow experts, we’ve created an internal dashboard for our employees to utilize for their needs, whether it’s viewing their remaining […]
Tired of routine tasks? Automate them with Virtual Agent from ServiceNow
Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pretty cool new features that assist in making our work days a bit easier. Another one of these features is the Virtual Agent. According to ServiceNow, your IT productivity will improve by 20% or […]
Boost your customer satisfaction with Agent Intelligence from ServiceNow
With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application is enabled to handle higher volumes of incoming requests at lower costs. Through automation, this feature is able to categorize and assign requests that will in turn gain these benefits: • Reduce task resolution times. • Reduce […]
PTO made easy with ServiceNow
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, that process is made quick, easy and organized with their PTO dashboard. Users can access the one-stop dashboard to schedule your own time-off and also suggest a suitable cover […]
Automation – how ServiceNow can help save you time and money
When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with new ideas and trends. Sometimes change can be difficult to process in a company, especially if you are unsure how it could affect your business and feel uneasy about the […]
ServiceNow’s Delta exam deadline is approaching. Are you ready?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users understand the new features within the newest ServiceNow release and how the newest items interact with existing functionality. The ServiceNow Delta exam defines the purpose, audience, testing options, exam content sources, test […]
Will new technologies enhance or detract from time management in the classroom?
This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management skills for students. In the journal Educational Psychology, it was found that students who had cellphones or laptops present while a lesson was being taught scored half a letter grade […]
Take control of your access with Certify from Pathways
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, such as Sarbanes-Oxley, Gramm-Leach-Biley, HIPAA and others, all requiring access certification? You need a truly repeatable, reproducible and automated solution. With Certify, recertification becomes a repeatable, automated process for the appropriate people to review your user’s […]
