Capture your data; don’t drown in it

Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual entry via spreadsheets. The new way of utilizing data capture revolves around an automated solution, which will automatically track an item’s lifecycle from purchase to deployment and all the way […]

Automation: Embrace the time savings and reap the benefits

Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of jobs. So where will your job go? Right where you found it! The main difference will be in increase to your efficiency, including insights to various reports and graphs thanks to automated reporting […]

Are your legacy processes keeping up with technology automation or do they need an overhaul?

Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a thought 10 years ago. Now, nearly every enterprise-wide application has a mobile app. With this evolution happening at such a rapid pace, it’s important to remain consistent with modernizing your legacy technology and […]

So you have a lot of remote employees. Here’s how we maintain company culture

With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees to log on from wherever they are. As a company, it’s important to include your remote employees into company culture rather than having them feel isolated. Understanding the importance of investing in […]

The key benefits of business process modeling

How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to secure the smooth functioning of your team, then having well documented and streamlined processes will help ensure consistency, trackability and focus towards a shared goal. Our expert team […]

The impact of a beneficial onboarding experience

When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-workers. One of the best ways to make them feel more at home and ready to take on a new “norm” is through a personal and interactive onboarding process. As a […]

Will millennials have an advantage in the modern workplace?

The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for employees adapted to those latest changes. Millennials may be depicted by the older generations as lazy, undisciplined, entitled or unmotivated, but it is a complete misconception for those who are actively […]

Is Artificial Intelligence the future of the workplace?

With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI and why does it matter? In the workplace, AI allows machines to learn from experience. It can absorb our data, analyze it and then adjust to new inputs and perform human-like […]

Why ServiceNow? We can show you.

There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outdated program, this may also serve as a liability that drags your performance down with every passing day. When your IT platform isn’t up to date, you’re wasting a lot […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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