Is Artificial Intelligence the future of the workplace?

With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI and why does it matter?

In the workplace, AI allows machines to learn from experience. It can absorb our data, analyze it and then adjust to new inputs and perform human-like tasks. One of the most popular forms of AI we see in society today is the Amazon Alexa. As of September 1, 2018, Alexa can perform no less than 50,000 tasks. By leveraging these technologies, computers can now be trained to accomplish specific tasks. This is done by processing a large amount of data while recognizing patterns within that data.

There are several benefits AI can bring into your workplace, including:

  • Improved IT support – Do you find that inadequate support services delay productivity? To avoid such issue, implementing self-service tools that use virtual agents and machine learning technologies will automate the processes of common support tasks, saving time and avoiding frustration.


  • Stronger cybersecurity – It is crucial to ensure that important company information stays safe and secure from the wrong eyes. With AI, you have a better chance of detecting risks and furthermore experience an improved response to incidents.


  • Improved data skills – AI helps businesses see a deeper understanding of the specific skills needed to manage the increasing complexity on how data is handled and used.

A July 2017 survey from CSS Insight noted that more than 58 percent of respondents said they are using, testing or researching the use of AI in their organizations.

Overall, AI is in place to transform the employee experience. Today, AI is making its way into nearly every industry. In some cases, AI has been implemented right under our noses.On various websites, most users will now be greeted by an automated chatbot, an automated and personalized conversation between software and human users. Chatbots will perform assistive duties like answer frequently asked questions or administer coaching – think of it like a new HR team member.

Some workplace employees fear that AI will take over their jobs, the reality is that workloads are growing and AI will help organize it so that employees can spend more time getting things done. At the end of the day, AI is being put in place to replace only the tasks, not the jobs themselves.

What steps will you take to implement AI and it’s benefits into the workplace? To learn more about AI and how it can advance workplace technologies, email us: