PTO made easy with ServiceNow
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, that process is made quick, easy and organized with their PTO dashboard. Users can access the one-stop dashboard to schedule your own time-off and also suggest a suitable cover […]
ServiceNow’s Delta exam deadline is approaching. Are you ready?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users understand the new features within the newest ServiceNow release and how the newest items interact with existing functionality. The ServiceNow Delta exam defines the purpose, audience, testing options, exam content sources, test […]
Take control of your access with Certify from Pathways
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, such as Sarbanes-Oxley, Gramm-Leach-Biley, HIPAA and others, all requiring access certification? You need a truly repeatable, reproducible and automated solution. With Certify, recertification becomes a repeatable, automated process for the appropriate people to review your user’s […]
Are your legacy processes keeping up with technology automation or do they need an overhaul?
Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a thought 10 years ago. Now, nearly every enterprise-wide application has a mobile app. With this evolution happening at such a rapid pace, it’s important to remain consistent with modernizing your legacy technology and […]
So you have a lot of remote employees. Here’s how we maintain company culture
With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees to log on from wherever they are. As a company, it’s important to include your remote employees into company culture rather than having them feel isolated. Understanding the importance of investing in […]
The impact of a beneficial onboarding experience
When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-workers. One of the best ways to make them feel more at home and ready to take on a new “norm” is through a personal and interactive onboarding process. As a […]
Boosting IT innovation speed with Pathways and ServiceNow
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also know that a common goal is to improve innovation speed to digitally transform IT services. However, how can you achieve expected results when the budget only covers […]
Identifying issues and creating cases with ServiceNow’s major issue management
Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major issue management. Major issue management can be used to widely address impacted clients with information that could help manage the resolution process and provide solutions. This feature also allows you […]
Introducing the new Client Portal from Pathways
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account manager. With Pathways’ new Client Portal, you can relieve the stress of manual communication and instead rely on a single automated platform for all of your questions, requests and status reports. […]
ServiceNow’s London release introduces AI, other new features
On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI for delivering intuitive experiences for employees and clients. ServiceNow calls this Virtual Agent technology and says that this feature will help people help themselves. ServiceNow estimates that 15-20% of routine interactions can […]
