Service Portal: Asking Questions
If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This ServiceNow module allows any user to ask a question and lets other users in the system respond. Watch our video to learn how streamlined the process is:
Service Portal: Knowledge Base
ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:
Service Portal: How to Submit an Incident
Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your Service Desk will be able to troubleshoot and resolve the issue.
Service Portal: Viewing Request Statuses
Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:
Service Portal: How to Submit a Request
ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in the Service Portal:
Asking Questions in ServiceNow
If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!
Using Dashboards and Overview pages in ServiceNow
Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages by watching our video:
Creating Custom Queries
When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a custom filter and save it for later use!
TrainingPath: Field Types and Usage
Whether you’re submitting requests or fulfilling them, ServiceNow has consistent field types that you’ll use across the platform. This consistency across applications and modules helps to make ServiceNow more approachable, even if you’re a first-time user. Let us help you figure out what each field type is used for:
TrainingPath: Using the Knowledge Base
ServiceNow’s Knowledge Base is incredibly versatile and can help your teams resolve issues without opening a ticket. Find out more by watching our video:
