Service Portal: Knowledge Base

ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal.

Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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