News
New in Madrid: ServiceNow Mobile Studio
In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...
The Delta exam deadline is approaching, are you re-certified?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
New in Madrid: Antivirus Scanning
New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...
Keep your contractual obligations with Service Level Management in ServiceNow
Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...
Run your IT like a business with ServiceNow
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...
Knowledge Base: Your one-stop shop for all company information
What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...
Efficient budgeting with ServiceNow IT Business Management
Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...
Keep documents at your fingertips with ServiceNow’s Knowledge Management application
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...
ServiceNow as an intranet portal: How we use it
Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...
PTO made easy with ServiceNow
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...
ServiceNow’s Delta exam deadline is approaching. Are you ready?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
Take control of your access with Certify from Pathways
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...
Are your legacy processes keeping up with technology automation or do they need an overhaul?
Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...
So you have a lot of remote employees. Here’s how we maintain company culture
With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...
The impact of a beneficial onboarding experience
When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...
Boosting IT innovation speed with Pathways and ServiceNow
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...
Identifying issues and creating cases with ServiceNow’s major issue management
Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...
Introducing the new Client Portal from Pathways
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...
ServiceNow’s London release introduces AI, other new features
On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...
Service Portal: Asking Questions
If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This Se ...
Service Portal: Knowledge Base
ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant document ...
Service Portal: How to Submit an Incident
Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your ...
Service Portal: Viewing Request Statuses
Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:
Service Portal: How to Submit a Request
ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in ...
Asking Questions in ServiceNow
If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!
Using Dashboards and Overview pages in ServiceNow
Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages ...
Creating Custom Queries
When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a cu ...
TrainingPath: Field Types and Usage
Whether you’re submitting requests or fulfilling them, ServiceNow has consistent field types that you’ll use across the platform. This con ...
TrainingPath: Using the Knowledge Base
ServiceNow’s Knowledge Base is incredibly versatile and can help your teams resolve issues without opening a ticket. Find out more by watching o ...
TrainingPath: Submitting Incidents
Submitting Incident tickets inside of ServiceNow might be difficult to understand for a newcomer to the system. Watch our video to get you started on ...
TrainingPath: Fields Types and Usage
If you’re new to ServiceNow or just need a quick refresher on the various types of fields in the system, let our walkthrough help you out:
TrainingPath: How to Submit a Request
This week, we’ll walk you through submitting a Request inside of ServiceNow:
TrainingPath: List View Customizations
Did you know you could modify a list view to show only the information you needed to see? Let us walk you through the process; click on the video to s ...
TrainingPath: Navigator Use
In our inaugural ServiceNow training video, Pathways will walk you through the basics of using the Application Navigator.