ServiceNow delta exams released; due Dec. 18

It’s exam time! Since ServiceNow’s New York release came out, anyone with a ServiceNow certification is required to complete a short, 10-question delta exam. These exams serve to ensure that all certified users understand the new features inside the newest release. One of the largest changes with this series of exams lies with the rollout […]

New in Madrid: ServiceNow Mobile Studio

In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the ServiceNow mobile platform and application. According to ServiceNow, ServiceNow Mobile Studio will empower anyone to build native, mobile-first experiences. If you want a clear, concise, easy-to-use mobile interface […]

The Delta exam deadline is approaching, are you re-certified?

With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users understand the new features within the newest ServiceNow release and how the newest items interact with existing functionality. Delta exams are offered after each release for all major ServiceNow certifications. If you […]

New in Madrid: Antivirus Scanning

New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from downloading infected files. This feature helps protect your instance against viruses that can spread their way across your system through attachments that are stored on forms like incidents, problems and stories. Your administrators will […]

Keep your contractual obligations with Service Level Management in ServiceNow

Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organization that is struggling to resolve internal incidents or requests in a reasonable time period? ServiceNow’s Service Level Management can provide your team with automated, comprehensive Service Level Agreement monitoring and […]

Run your IT like a business with ServiceNow

If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the reason technology can be turned into a business advantage – driving company growth through capitalizing on benefits, reducing costs and increasing overall velocity. Today, a big challenge […]

Knowledge Base: Your one-stop shop for all company information

What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Human Resources? At Pathways, our team has simplified the process of looking up company information by leveraging a one-stop easy-to-use platform: ServiceNow’s Knowledge Base. Our company Knowledge Base makes […]

Efficient budgeting with ServiceNow IT Business Management

Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment and tackle challenges effectively. With technology being more widely used and implemented than ever before, business expectations are skyrocketing. With IT Business Management from ServiceNow, your business will be able to […]

ServiceNow as an intranet portal: How we use it

Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our internal teams to access our Knowledge articles and view our upcoming events and initiatives. Additionally, we’ve been able to have our teams submit various requests and report issues — all on a […]