Success in business often depends on the ability to adapt, innovate, and manage your resources. But new, creative, innovative ideas aren’t something you develop by running on the hamster wheel at work. Sometimes, the people working in a company are so close to the work they’re doing that they can’t always see the bigger picture – and that’s where Co-Innovationcomes in.
When you need a burst of new ideas, a spark of creativity, or a pair of expert hands to fill in a skill gap, we’ve got you covered. The model integrates the ServiceNow experts at Pathways with your internal team, so we can make sure you have the right skills to support your staff and drive innovation within your organization.
What is Co-Innovation?
Co-Innovationgoes beyond traditional staffing services. Instead, we become an extension of your team, adding our ServiceNow experts to supplement your existing workforce. This collaborative approach ensures you not only get the extra hands you need – it also gives you direct access to our extensive industry experience and innovative problem-solving capabilities. Unlike typical 1099 contractors or offshore teams, Pathways provides a cohesive, on-shore partnership with a focus on achieving your business goals.
Easier technology implementation
The collaborative approach uses ServiceNow’s built-in automation tools to streamline workflows, reduce errors, and free up your team to focus on long-term strategic initiatives. Our expertise in a variety of ServiceNow servicesensures that our team can optimize your processes for maximum efficiency. An approach that includes external resources is particularly beneficial for organizations facing pent-up demand, or those that lack the necessary internal resources to meet their goals. With Co-Innovation, your team gets access to a pool of ServiceNow-certified professionals. As a result, your business can scale its workforce with minimal training to make sure your projects are completed quickly and accurately. It’s not unusual for an organization to work with us for months or even years, a clear demonstration of how well our team works with others.
Simple integration of advanced technologies
Implementing and managing new technologies can feel impossible, especially for organizations without specialized expertise or the time to find and develop that specialty. Our model supports the integration of advanced ServiceNow applications and tools, including proprietary applications such as OSCAL NOW and Certify. Our team has an expert-level understanding of ServiceNow workflows, ensuring smooth implementation and ongoing support and allowing your business to leverage the full potential of these technologies.
The Pathways advantage
At Pathways Consulting Group, we listen, we care, and we execute. Our Co-Innovationmodel is designed to build a strategic partnership between us and a client where we can share information and resources to drive your company’s vision forward. With over 10 years of experience and 900+ successful ServiceNow deployments across industry verticals, we bring unparalleled expertise and dedication to every project.
Partnering for success
Working with Pathways Consulting Group allows you to get access to a new type of staff augmentationservices through Co-Innovation. Our team’s deep-rooted legacy and exceptional ServiceNow skills help ensure your projects are completed on time and within budget. Whether you need a ServiceNow-certified developer, comprehensive training, or support for complex integrations, Co-Innovation offers a reliable and innovative solution.
Driving business forward
When it comes to planning for the future, the ability to innovate and adapt is more important than ever. AI is accelerating the speed businesses move at but no amount of computing power is going to replace the genuinely innovative thinking humans are capable of. Pathways Consulting Group’s Co-Innovation model provides the expertise, flexibility, and support you need to do just that. By leveraging our ServiceNow services and staff augmentation capabilities, you can develop greater efficiency, improve customer service, and stay ahead of the competition.
For more information on how Co-Innovation can benefit your organization, contact Pathways Consulting Group today. Let us help you turn your business challenges into opportunities for growth and success.
Michael James
Director of Practice - AI Solutions and ServiceNow Certified Technical Architect
Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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Frequently Asked Questions
What services does ServiceNow provide?
ServiceNow provides a range of IT and enterprise management services, including service management, operations management, business management, and employee workflows, all delivered through its cloud-based platform.
What does a ServiceNow consultant need to know?
A ServiceNow consultant needs to have a deep understanding of the ServiceNow platform, including its capabilities, configuration, and customization options, to effectively design and implement solutions that address the client's specific requirements.
What does a ServiceNow consultant do?
A ServiceNow consultant helps organizations implement, configure, and customize the ServiceNow platform to streamline their IT processes, improve service delivery, and enhance operational efficiency.
Does ServiceNow offer consulting services?
ServiceNow offers consulting services to help organizations leverage the platform's capabilities and achieve their digital transformation goals.
What industries benefit from ServiceNow solutions?
ServiceNow solutions are beneficial for a wide range of industries, including healthcare, finance, IT, manufacturing, and government, as they help streamline workflows, automate processes, and improve service delivery across various business functions.
How does ServiceNow enhance workflow automation?
ServiceNow enhances workflow automation by providing a centralized platform that streamlines and integrates various business processes, enabling efficient task management, real-time data insights, and seamless cross-functional collaboration.
What features distinguish ServiceNow from competitors?
ServiceNow's distinctive features include its low-code development platform, advanced workflow automation, and comprehensive service management capabilities, setting it apart from competitors in the enterprise software market.
How to customize ServiceNow applications effectively?
Customizing ServiceNow applications effectively involves identifying specific business requirements, leveraging the platform's configuration tools, and aligning customizations with best practices to ensure optimal performance and maintainability.
What are common use cases for ServiceNow?
Common use cases for ServiceNow include IT service management, employee onboarding and self-service, asset management, incident and problem management, change management, and workflow automation across various business functions.
How does ServiceNow support IT service management?
ServiceNow supports IT service management by providing a unified platform that automates and streamlines various IT processes, including incident management, change management, and service catalog, to enhance operational efficiency and improve service delivery.
What certifications are beneficial for ServiceNow consultants?
Beneficial certifications for ServiceNow consultants include the ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, and ServiceNow Certified Application Developer certifications, which demonstrate expertise in ServiceNow platform configuration, implementation, and development.
How to ensure ServiceNow implementation success?
Ensuring ServiceNow implementation success requires a strategic approach, effective project management, and collaboration between the ServiceNow partner and the client organization to align the platform with business goals and user needs.
What integrations does ServiceNow support?
ServiceNow supports a wide range of integrations, including popular enterprise applications, cloud services, and legacy systems, enabling seamless data exchange and streamlined workflows across the organization.
How can ServiceNow improve customer service experience?
ServiceNow can improve customer service experience by providing a centralized platform that streamlines processes, automates workflows, and enables real-time tracking and resolution of customer issues, leading to enhanced efficiency and responsiveness.
What are best practices for ServiceNow configuration?
Best practices for ServiceNow configuration include: aligning configuration with business requirements, implementing robust change management processes, leveraging out-of-the-box features, and regularly reviewing and optimizing the configuration to ensure it meets evolving needs.
How does ServiceNow handle data security?
ServiceNow prioritizes data security through robust access controls, encryption, and compliance with industry standards to protect client information.
What roles exist within ServiceNow consulting?
The roles within ServiceNow consulting typically include ServiceNow Architects, ServiceNow Developers, ServiceNow Administrators, ServiceNow Business Analysts, and ServiceNow Project Managers, each with specific responsibilities in implementing and managing ServiceNow solutions.
How to manage ServiceNow updates and upgrades?
Effectively managing ServiceNow updates and upgrades involves careful planning, thorough testing, and seamless deployment to ensure minimal disruption to business operations and maximum benefits from new features and enhancements.
What analytical tools does ServiceNow provide?
ServiceNow provides a range of analytical tools, including built-in dashboards, custom reporting, and advanced analytics capabilities to help organizations gain insights and make data-driven decisions.
How to measure ServiceNow project success?
Measuring ServiceNow project success involves assessing key performance indicators such as user adoption, productivity gains, process improvements, and cost savings achieved through the implementation.
What training is available for ServiceNow users?
Training available for ServiceNow users includes ServiceNow certification courses, instructor-led training, and self-paced online learning modules to enhance their skills and knowledge of the platform.
How does ServiceNow facilitate change management?
ServiceNow facilitates change management by providing a centralized platform to streamline the change process, automate workflows, and track changes across the organization, enabling efficient and controlled implementation of updates and modifications.
What are the costs associated with ServiceNow?
The costs associated with ServiceNow can vary depending on the specific requirements of the organization, such as the number of users, the features and functionalities needed, and any customization or integration requirements.
How to troubleshoot common ServiceNow issues?
Troubleshooting common ServiceNow issues involves identifying the problem, checking logs, testing configurations, and leveraging ServiceNow's knowledge base and community resources to find solutions and resolve the underlying issues.
What is the role of ServiceNow in DevOps?
ServiceNow plays a crucial role in DevOps by providing a centralized platform for streamlining IT workflows, automating processes, and enabling collaboration across development and operations teams, thereby enhancing the efficiency and speed of software delivery.
How to create reports in ServiceNow?
Creating reports in ServiceNow involves accessing the Reports application, configuring report parameters, and selecting desired data fields and filters to generate customized reports based on your requirements.
What are the advantages of ServiceNow cloud solutions?
The advantages of ServiceNow cloud solutions include scalability, reduced IT infrastructure costs, enhanced security, and seamless software updates, enabling organizations to focus on core business objectives.
How does ServiceNow enable collaboration among teams?
ServiceNow enables collaboration among teams by providing a centralized platform that facilitates real-time communication, task management, and data sharing, allowing teams to work together seamlessly and efficiently towards shared goals.
What is the future of ServiceNow consulting?
The future of ServiceNow consulting lies in the growing demand for comprehensive and tailored solutions that leverage the platform's capabilities to drive digital transformation and streamline business processes.
How to leverage ServiceNow for process optimization?
Leveraging ServiceNow for process optimization involves streamlining workflows, automating repetitive tasks, and leveraging the platform's robust capabilities to enhance operational efficiency and drive continuous improvement within an organization.