What is Enterprise Architecture and why it matters
Enterprise Architecture (EA) is the practice of aligning an organization’s technology, processes, data, and business strategy into a unified, scalable framework so every system, team, and decision works toward the same goals. In plain terms: it’s the blueprint that keeps your technology investments from working against each other. Why Enterprise Architecture matters now Digital transformation […]
How to build an enterprise architecture framework that connects business goals to IT decisions
An enterprise architecture framework is a structured approach that aligns IT investments, applications, and services directly to an organization’s strategic goals. When built correctly, it gives IT leaders a shared blueprint for prioritizing projects, eliminating redundancy, and driving outcomes that are measurable and repeatable. For organizations scaling complex ServiceNow environments or operating in regulated industries, […]
CSM from ServiceNow: Everything You Need to Know
What if your customer service could consistently exceed expectations–every time? Spoiler: it can. And it’s easier than you think. Customers today demand fast resolutions, personalized support, and seamless self-service options. They expect to solve simple issues on their own and have complex problems resolved quickly and effortlessly. To meet these rising expectations, you need a […]
QuickPath ITSM: A Comprehensive Overview
Traditional ServiceNow implementations can take months to complete, but they don’t have to. With Pathways Consulting Group’s QuickPath, you get a fast, high-quality ServiceNow ITSM deployment to get your platform operational in just 6 to 8 weeks, helping your organization stay ahead of the curve. What is QuickPath? QuickPath is a cost-effective, efficient approach to […]
Pathways Consulting Group Named to Consulting Magazine’s Best Places to Work
Olyphant, PA – October 22, 2024 – Pathways Consulting Group is thrilled to announce that we have been named one of ALM Consulting Magazine’s Best Small Firms to Work For for the sixth consecutive year. This year, we achieved the prestigious ranking of second place in the small firms category, solidifying our commitment to creating […]
Benefits of Pathways’ ServiceNow bootcamp and training
Benefits of Pathways’ ServiceNow bootcamp and training Is your organization maximizing the full potential of ServiceNow? When it comes to technology, implementing the right tool for your company is just one part of the equation. Knowing how to use those tools effectively is just as important and is ultimately what sets successful organizations apart. Comprehensive […]
What you need to know about Enterprise Architecture
For organizations looking to stay competitive today, Enterprise Architecture (EA) is an essential component of your business strategy. It’s not just about managing IT systems—EA connects every part of your organization’s technology landscape to its broader business goals, ensuring long-term growth and success. Modern EA strategies go beyond IT. They account for the entire organization’s […]
HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User Administration Go to All > User […]
HR Series: Part 5
Configuring an Employee Task for a Lifecycle Event Activity Overview This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case. Before You Begin Required Role: sn_hr_le.activity_writer Membership: Must be a member of the owning […]
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle Events > Administration > Manage […]
