Pathways Consulting Group Named to Consulting Magazine’s Best Places to Work
Olyphant, PA – October 22, 2024 – Pathways Consulting Group is thrilled to announce that we have been named one of ALM Consulting Magazine’s Best Small Firms to Work For for the sixth consecutive year. This year, we achieved the prestigious ranking of second place in the small firms category, solidifying our commitment to creating […]
Benefits of Pathways’ ServiceNow bootcamp and training
Benefits of Pathways’ ServiceNow bootcamp and training Is your organization maximizing the full potential of ServiceNow? When it comes to technology, implementing the right tool for your company is just one part of the equation. Knowing how to use those tools effectively is just as important and is ultimately what sets successful organizations apart. Comprehensive […]
What you need to know about Enterprise Architecture
For organizations looking to stay competitive today, Enterprise Architecture (EA) is an essential component of your business strategy. It’s not just about managing IT systems—EA connects every part of your organization’s technology landscape to its broader business goals, ensuring long-term growth and success. Modern EA strategies go beyond IT. They account for the entire organization’s […]
HR Series: Part 6
Overview of Creating an HR Case from the Backend in ServiceNow Creating an HR case from the backend in ServiceNow can streamline your HR processes and ensure that all necessary information is captured accurately. Here’s a step-by-step guide to help you through the process: Step-by-Step Guide Navigate to User Administration Go to All > User […]
HR Series: Part 5
Configuring an Employee Task for a Lifecycle Event Activity Overview This guide will help you configure a lifecycle event activity that is a task for an employee. Employee tasks are assigned to the subject person of the lifecycle event case. Before You Begin Required Role: sn_hr_le.activity_writer Membership: Must be a member of the owning […]
HR Series: Part 4
Creating or Modifying an HR Task Template Overview Creating or modifying an HR task template helps define the tasks and to-dos associated with HR processes. This guide will walk you through the steps to create or modify an HR task template. Procedure Navigation Manage: Go to All > Lifecycle Events > Administration > Manage […]
HR Series: Part 3
Creating an HR Service Overview Creating or modifying an HR service defines the request-to-fulfillment process for various case types. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers. Before You Begin Required Role: sn_hr_core.admin Procedure Navigation: Go to All > HR Administration > HR Services > […]
HR Series: Part 2
Building a Lifecycle Event and Its Associated Activity Sets and Activities Before You Begin Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager Initial Step: Define the event type (e.g., new hire onboarding). Lifecycle Event: Contains one or more activity sets. Activity Sets: Represent different stages in the lifecycle event process. Activities: Can be requests for approvals, tasks […]
HR Series: Part 1
Plugins for HR in ServiceNow Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential plugin is the Human Resources Scoped App: Lifecycle Events. Here’s a quick guide on how to install it and get started: Step-by-Step Guide Navigate to Plugins Go to All > System Definition […]
Introduction to HR in ServiceNow
ServiceNow’s Human Resources Service Delivery (HRSD) module is transforming the way organizations provide HR services, and Pathways Consulting Group is at the forefront of this evolution. With Pathways’ expertise and experience in ServiceNow implementation and HRSD, your organization can digitize, organize, and streamline HR processes, leading to improved employee engagement and optimizing service delivery. […]
