The important role of ServiceNow Business Analysts
Pathways Consulting Group’s Business Analysts (BAs) have a vital role to play in helping organizations get the most out of their investment in the ServiceNow platform. They work directly with your organization’s stakeholders to understand your professional goals and then translate them into business and technical requirements and achievable objectives that deliver value to your […]
ATF: Step Configuration to Find Assigned To Value
In many workflows, someone is often assigned to carry out a task or request. In this article, we will discuss setting up a custom step configuration that will allow a user to obtain the Assigned To value of a given record. The user will input a table name and record ID. The record will be […]
How Female CEO, Mary Manzo, Supports and Strengthens Women in Business
Gender norms are changing, and women are making history as they become the primary breadwinners for their families. However, despite the changing circumstances, many women entrepreneurs continue to face challenges such as limited access to resources, counsel, and information. In fact, almost 50% of female founders cite that a lack of available advisors and mentors […]
You just purchased ServiceNow – now what?
Congratulations on taking the first step to enhancing your organization’s efficiency and productivity by investing in ServiceNow. This decision has the potential to completely revolutionize the way your organization operates. However, like any journey, it requires careful planning and navigation. That’s where Pathways Consulting Group comes in! As a trusted ServiceNow elite partner, Pathways has […]
Creating a new Theme in the Next Experience UI
Themes in the new Next Experience UI are made up of UX Styles and UX Theme records. In order to style a theme, you first want to create the UX style record that contains the CSS properties you want to include in the theme. In our case we will just be changing the banner on […]
Mary Manzo named Inc Magazine’s Best CEO of 2023
Mary Manzo, the CEO of Pathways Consulting Group, has been named one of Inc Magazine’s Best CEO’s of 2023. Her path and contributions to the IT industry have propelled her to the leadership of one of the principal ServiceNow consulting firms. Innovation and adaptability Manzo’s career spans the past 35 years and is marked by […]
Best practices for successful ServiceNow implementation projects
Getting started with and implementing the ServiceNow platform is a transformative journey for organizations. It allows firms to streamline processes, enhance collaboration across departments, and improve both customer and employee experiences. Achieving successful outcomes with ServiceNow means following best practices. This allows us to configure the platform to align with your organization’s goals and maximizes […]
Certify Enables Companies To Save Money By Simplifying The Audit Process
Pathways Consulting Group offers Certify, a groundbreaking solution that revolutionizes the audit process, driving unprecedented efficiency and precision in Identity Access Management and manual auditing tasks. Existing ServiceNow customers can save time and money by utilizing Pathways’ innovative Certify application. This affordable app is easy to use and easier to access on the ServiceNow store. […]
Why you should work with a ServiceNow elite partner
Modern organizations face the challenge of embracing innovative technology solutions that meet the needs of companies now and in the future. Firms need solutions that can scale with their growth and expedite their digital transformation. A ServiceNow elite partner becomes an invaluable asset as companies strive to improve their efficiency, productivity, and customer experiences. Elite […]
Benefits of using ServiceNow’s automated testing framework
In today’s world, organizations rely heavily on digital platforms to accomplish their work. ServiceNow allows you to streamline processes, drive efficiency, and achieve business outcomes. With regular updates and upgrades, it is crucial that these changes seamlessly integrate into existing configurations without disruptions. That’s where the automated testing framework (ATF) comes in, and with the […]
