Traditional ServiceNow implementations can take months to complete, but they don’t have to. With Pathways Consulting Group’s QuickPath, you get a fast, high-quality ServiceNow ITSM deployment to get your platform operational in just 6 to 8 weeks, helping your organization stay ahead of the curve.
What is QuickPath?
QuickPath is a cost-effective, efficient approach to standing up your ServiceNow platform and is the first phase of your platform journey. Designed to simplify implementation, QuickPath equips your organization with the foundational tools of ServiceNow ITSM quickly and effectively, getting you started on your Enterprise Service Management journey. In 6 – 8 weeks you will have a functional framework of ITSM applications, drastically reducing the time and complexity typically involved in such deployments.
This solution follows ServiceNow Best Practices and focuses on critical components of the ServiceNow ITSM platform, helping organizations improve their day-to-day efficiency, reduce downtime, and quickly see a return on investment. QuickPath is ideal for organizations looking to take a crawl, walk, run approach to implementing ServiceNow ITSM.
Core Features of QuickPath ITSM
QuickPath focuses on critical ITSM functionalities that matter most to your business, all while ensuring a fast, smooth ITSM implementation. Here’s a closer look at the features QuickPath offers and how they can transform your IT operations:
- Incident Management: QuickPath allows businesses to resolve incidents quickly while minimizing service disruptions. Incidents are categorized by urgency, and automated escalation ensures that important stakeholders remain informed.
- Problem Management: Identify and resolve the root causes of issues with QuickPath’s Problem Management. Our team works closely with you to create proactive workflows that integrate with ServiceNow’s ITSM tool, minimizing future disruptions. We design processes that help you detect potential failure points early while keeping stakeholders informed with automated updates and notifications.
- Request Management: QuickPath allows end-users to access services through ServiceNow’s self-service portal, reducing operational costs and simultaneously improving service consistency. Features like the Virtual Agent and customizable workflows make for an intuitive user experience, making service requests faster and more manageable.
- Knowledge Management: The tool also eliminates siloed information through ServiceNow’s advanced Knowledge Management system. With AI search capabilities, users can access critical documents quickly, streamlining information sharing and reducing incident resolution times.
Tangible Business Benefits
With Pathways’ QuickPath ITSM, organizations see reduced incident volumes, faster resolutions, improved change management efficiency, and quicker request fulfillment. QuickPath also helps phase out legacy ITSM costs while boosting end-user productivity. However, this solution isn’t one-size-fits-all. Pathways Consulting Group provides various enhancements to ensure the robust ServiceNow platform is configured to meet your organization’s goals.
Why Choose Pathways’ QuickPath?
Businesses benefit from QuickPath in several ways:
- Faster ROI: With a full ITSM implementation completed in just 6-8 weeks, organizations can start seeing returns much faster than traditional implementations.
- Seamless Integration: With QuickPath, Pathways takes care of integrations, utilizing built-in functionality to ensure ServiceNow’s ITSM fits your existing workflows perfectly.
- Comprehensive Training: Pathways provides end-user training, ensuring your teams are well-prepared to manage the platform and encouraging enterprise-wide adoption.
- Proven Success: Pathways has a 14 year track record providing successful ITSM implementations
The Bottom Line
The traditional route to ITSM implementation can be overwhelming, but QuickPath makes it simple. In just a few weeks, your team can be working smarter, not harder, with a fully optimized ServiceNow ITSM system.
For businesses that want efficiency, speed, and success, QuickPath from Pathways Consulting Group is the answer. Say goodbye to the delays and hello to streamlined, efficient IT operations with a ServiceNow ITSM implementation that truly works for you.
Start your QuickPath journey today, and see the transformation for yourself!