Success Story: Audit and Compliance

Project and Demand Management

Pathways recently collaborated with a company compliance and auditing firm that did not have an official overarching automated process for performing project management or demand management tasks. This organization has five major business lines that were using different sets of tools and processes to perform project and demand management duties.

Recognizing the challenges that having disparate processes and tools brings, the organization did their due diligence and investigated their options for a platform where they could migrate project management and demand management into one automated platform. When they examined their options and performed their due diligence, ServiceNow was the only platform that could handle all of their needs and Pathways was chosen as the implementation partner based on our in-depth knowledge and years of experience working with organizations on their ITBM applications.

Pathways has successfully implemented Project Management and Demand Management and continues to migrate the lines of businesses onto the ServiceNow platform. This has led to Pathways being the partner of choice on other projects and road mapping efforts as the client continues to build out applications leveraging the ServiceNow platform. Additionally, Pathways provides them with continuous support and helping hands through our Production Support services and training.

Together, Pathways and ServiceNow have proven the value of their investment in the platform and will continue to work with this client executing on their road map.