Organizations around the world are steadily moving away from privately stored information and switching to a variety of cloud-based services – including ServiceNow. This complete digital transformation allows organizations to become more automated, develop cleaner, more connected workflows, and provide better deliverables, leading to happier clients.
- The Now Learning Platform
This is an official ServiceNow resource that offers live, instructor-led classes and hands-on labs, providing an immersive learning experience. Teams get in-depth knowledge of specific ServiceNow applications and concepts, such as IT Operations Management (ITOM), Configuration Management Database (CMDB), HR Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC).
These courses leave participants with a thorough understanding of the theory and valuable hands-on experience. This is an excellent starting point for teams new to ServiceNow or those looking to expand their expertise in particular areas.
- ServiceNow documentation
ServiceNow Docs includes detailed product documentation for every feature of the platform. The documentation includes:
- Clear, step-by-step instructions
- Video demonstrations for best practices
- Detailed breakdowns of each feature’s benefits
- Up-to-date release notes
At Pathways Consulting Group, we take documentation a step further. Different roles within your organization will use ServiceNow in different ways. We’ve created specialized guides and resources that focus on the features and workflows relevant to each role, and we include custom documentation based on those roles.
- Platform training and development
Pathways ServiceNow Developer Training Bootcamp offers an intensive, hands-on approach to mastering ServiceNow development. This 5-day program takes your team beyond basic platform usage, diving deep into the intricacies of ServiceNow ITSM development.
Pathways’ second bootcamp option is for the ServiceNow Service Catalog. New-to-ServiceNow developers get 4 full days of hands-on experience working with the platform.
Both of our bootcamps feature small class sizes, expert trainers, and practical project work. Participants engage in daily training, covering essential topics such as best ServiceNow practices, the Catalog Builder, plugin activation, script development, SLA configuration, and more. Trainees get real-world experiences they can reference in future projects.
This immersive learning experience not only teaches your team how to use ServiceNow but turns them into confident ITSM developers capable of leading your organization through the digital transformation process. With Pathways ServiceNow Developer Training, you’re investing in a structured, measurable approach to skill development that will drive your organization’s success on the ServiceNow platform.
- The ServiceNow community
The ServiceNow Community is an online, interactive hub to share knowledge and solve problems. This platform allows teams to engage with ServiceNow experts and users from around the world. Participate in forums, webinars, and “ask the expert” sessions to get insights into best practices, troubleshoot issues, and stay updated on new features. Encouraging your team to actively participate in the ServiceNow Community as part of their Pathways ServiceNow training can foster a culture of continuous learning and innovation.
- Third-party learning resources
Third-party platforms provide flexibility for individuals to learn at their own pace, on their own schedule. Courses range from beginner to advanced, covering various aspects of the ServiceNow platform. While not a replacement for Pathways ServiceNow Developer Training Bootcamp, these third-party resources can be excellent supplements to reinforce concepts or explore niche topics. They’re particularly useful for team members looking to expand their skills in specific areas of ServiceNow.
- Video tutorials
ServiceNow’s official YouTube channel is a virtual treasure trove of tutorials and best practice guides. You can supplement these videos with additional videos found on YouTube from consulting groups – like us! Our bite-sized NOW You Know video lessons are perfect for addressing specific questions or providing quick refreshers on how to use ServiceNow features. They’re easily accessible and can be watched on-demand, making them perfect for busy staff.
Transform your ServiceNow experience
Mastering ServiceNow is an ongoing process, and the right guide can make all the difference. At Pathways, we know how important ServiceNow training is. It’s the key to unlocking the platform’s full potential – and getting the most out of your investment.
When you work with us, you’re not just learning how to use ServiceNow – you’re getting a strategic advantage for your teams’ deliverables and workflows. Don’t leave your success to chance. Invest in Pathways ServiceNow training and teach your team how to transform your organization. Contact us today to learn how we can take your ServiceNow environment from good to great.