Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Using Category and Subcategory on ServiceNow Record Producers
Use Case: We recently had a client that wanted us to create an incident ServiceNow record producer with some of the same functionality as the portal record producer. Specifically, adding a Category and Subcategory field and having the Subcategory choices limited to only display choices associated with the selected Category.
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? When only a handful of values need to be created, the process is not much of a burden, but having to create 20, 30, or more values can
Easy List Modal on UI Actions
Consider this scenario: you are looking to use a related list to handle data management for a form or have a need to implement a custom UI action, but aren’t impressed by the default slushbucket presented to you when clicking the “Edit” button. There are many drawbacks to the slushbucket
Quick dialog boxes with showQuickForm and GlideModalForm
To save time building tedious, custom UI pages, ServiceNow provides two quick methods to display forms and enter data. These are showQuickForm() and GlideDialogForm(). showQuickForm is an on-click function meant to be used in UI actions in order to display a specific form view. This is useful when you need
Watch the unwatchable (fields) …
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scripts are manipulating the field. This is done by right-clicking a field’s label and selecting “Watch – ‘[field name]’.” Unfortunately though, sometimes ServiceNow will decide it
Attaching an Excel attachment via email in ServiceNow
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through email. Assume you had a scenario where a client was interested in sending in a data source via email into the instance with