NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are displayed. This allows users
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, documentation for some aspects of Spam
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send emails via the
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
A new article is published every two weeks, so be sure to check back often to get new tips and tricks for maintaining your ServiceNow platform!