Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using
Controlling ServiceNow traffic by redirecting users to your Service Portal
The process of maturing a Service Portal involves more than just building out Catalog items
Recipient Specific Filter on Scheduled Reports
As many of you are aware, the scheduled report functionality allows you to automatically send
Using Category and Subcategory on ServiceNow Record Producers
Use Case: We recently had a client that wanted us to create an incident ServiceNow
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of
Easy List Modal on UI Actions
Consider this scenario: you are looking to use a related list to handle data management
