Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, documentation for some aspects of Spam Assassin can be difficult to read or find, especially since they completely removed their wiki pages in July of 2019 and are currently transitioning to
Configuring the ServiceNow Email Client
Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send emails via the ServiceNow interface. This functionality is offered by what is known as the email client. The email client is baseline functionality, which is configured by default
Matching inbound emails without a watermark
Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected. That is until someone else responds with a “reply-all” message to that initial email that opened the Incident ticket. Because this second “reply-all” has never touched
The build: A summary of Reizen
Team Scrantonicity intro and background Team Members: • Sean Teeple • Marcus Dermont • James Trott • Brandon Senese • Michael Borthwick The application covered in this article was a product of Pathways Consulting Group’s second time participating in ServiceNow’s Knowledge Hackathon competition. We competed last year — claiming third