The new ServiceNow Paris release – three key features

the ServiceNow Paris release

Twice a year, ServiceNow releases a new upgrade for users to stay in line with best practices. With so many great new things, here are three features we felt needed to be shouted out.   Process Automation Designer If your team uses the Flow Designer, then you will love what Process Automation Designer has in […]

Generation Z and Social Media — Women to Watch: Tech Watch

cyber bullying image

Social media has over 2.6 billion users. These sites can yield both positive and negative impacts so it’s important for users to stay safe and use precaution when using these sites – Generation Z especially. This generation doesn’t know a world without smart devices and some reports say they spend upwards of 3-4 hours per […]

Our September 2020 Employee of the Month – AJ Kuehner

AJ Kuehner employee of the month

Congratulations to our Release Manager of Service Delivery AJ Kuehner, our September 2020 Employee of the Month! AJ has been recognized for going above and beyond in terms of what it means to be exceptional and collaborative. Here is what some of his peers have had to say:   “AJ does a tremendous job in […]

We Care: Supporting the NEPA Youth Shelter

supporting the NEPA youth shelter with groceries

*Update as of 11/04/20: We successfully completed our second drop-off for the NEPA Youth Shelter as we continue into the month of November, contributing over $500 worth of goods from their Wish List! Some of the items purchased were to aide a young man at the shelter get settled in his new apartment. As of […]

Top of the line data protection with ServiceNow Security Operations

Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire company suffering a data breach – is your credit card information safe? Unfortunately, Target faced this reality back in December 2013 when 40 million of their customers […]

Is your smart home secure? — Women to Watch: Tech Watch

Do you have a smart home or smart devices connected to your home network and have concerns of privacy or hacking? By 2022, there will be 63 million American homes that will be classified as a smart home. In addition to our computers and iPads, we are utilizing other smart devices like smart lightbulbs, baby monitors, […]

Millennial moms and technology — Women to Watch: Tech Watch

Did you know that over 90% of new moms are millennials? With social media becoming such a common place for these new moms to research the best baby products, best advice, pediatrician tips, etc. – it has become the new normal for new moms to rely on this information. For example, when Mary went to […]

Our August 2020 Employee of the Month – Frank Biancardi

Congratulations to our Director of Delivery Frank Biancardi – our August 2020 Employee of the Month! Frank has been recognized for going above and beyond in terms of what it means to be exceptional and collaborative. Here is what some of his peers have had to say:   “Frank is always fighting for the delivery […]

Technology job boards for women — Women to Watch: Tech Watch

In 2020, it is becoming the new norm for companies to allow their employees and even mandate them to work from home. This change is serving as an incredible opportunity for women in technology who find that working from home would work to their advantage. Additionally, with so much talent out there, now is also […]

Virtually Unreal with Daniel Roy

During these stressful times, it feels good when we have a chance to make our team meetings over Zoom a little more interesting and exciting. Our team was pleased to welcome back Daniel Roy as he performed his Virtually Unreal interactive magic experience over Zoom. Daniel is a Sleight of Hand Illusionist who has been doing […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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