Gen Z and social media — Women to Watch: Tech Watch

Generation Z, or those born between 1995 and the early 2000s, don’t really know a world without technology or smart devices. In fact, reports say they would rather have working Wi-Fi…than a working bathroom! Generation Z alone uses about 5 different social media sites daily and according to some reports spend as much as 3 […]

We Care: Our proceeds to the Saint Francis of Assisi Kitchen

As we continue our company-wide We Care community outreach program for the month of September, we have completed our second round of drop-offs for the incredible volunteer team and valued guests at the Saint Francis of Assisi Soup Kitchen and Clothing Store in Scranton, Pennsylvania! Saint Francis of Assisi is a non-profit organization whose members […]

Project Portfolio Management in ServiceNow: The benefits you should be leveraging

When  you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a look at the powerful PPM suite inside of the platform — the benefits may surprise you! For starters, you can import MS Project files directly into Project Management, so migrating from […]

New ServiceNow New York feature: Dynamic Translation

ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a button. Dynamic Translation introduces a seamless localization experience where users are able to translate dynamically-generated text without having to leave ServiceNow or even navigating away from the field itself. In previous releases, developers […]

Top Best Small Firms to Work For — Women to Watch: Tech Watch

On Sept. 19, Consulting Magazine named Pathways the #14 Best Small Firm to Work for. This week, our COO and co-founder Mary Manzo talks about our two biggest strengths, as named by Consulting Magazine: Culture and career development. Be sure to check out WomenToWatch Media! You can read more about our win at Consulting Magazine’s […]

ServiceNow delta exams released; due Dec. 18

It’s exam time! Since ServiceNow’s New York release came out, anyone with a ServiceNow certification is required to complete a short, 10-question delta exam. These exams serve to ensure that all certified users understand the new features inside the newest release. One of the largest changes with this series of exams lies with the rollout […]

Best Small Firms to Work For: Pathways named #14 by Consulting Magazine

We are thrilled to announce that Consulting Magazine named us the #14 Best Small Firm to Work For! “It’s validation to our employees that they work in a nurturing environment where their efforts really do matter,” said Mary Manzo, co-founder and COO of Pathways. Career development and company culture were two categories the magazine listed […]

My Experience in the Tech World — Women to Watch: Tech Watch

Early in her career in the 90s, Mary was introduced to her first role in a NJ based technology company. As one of two women in the office, she became very aware of how few women were encountered in the tech industry – both in the company and our customers. Mary quickly realized that if […]

Tech Gift Ideas for the College Freshman — Women to Watch: Tech Watch

College is a big transition for an incoming freshman, so a useful gift could go a long way! Some of Mary’s recommendations include: Noise Cancelling Headphones Streaming Devices for TV (Amazon Firestick, Roku, etc.) Liven Electric Hot Pot Chargeable Backpacks And more! Tune in for all of Mary’s useful, inexpensive suggestions below for this week’s […]

We Care: Our proceeds to Saint Francis of Assisi Soup Kitchen

As part of our company wide We Care initiative, we have completed our first round of donation drop-offs to our friends at the Saint Francis of Assisi Kitchen! With almost $700 in contributions, we were able to contribute a huge variety of non-perishable food items and some of their requested goods which included 135 pairs […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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