Tech gift ideas — Women to Watch: Tech Watch

It’s the holiday season which means it’s the gift giving time of year! For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary shares a couple of websites that have great STEM toy ideas that will make awesome gifts for young children. These websites include: Fat Brain Toys Family owned and operated […]

Measurable outcomes from a CMDB and ServiceNow

The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populating data within a CMDB instead of how it’s going to be used, then you’ll lose sight of what it should be doing. ServiceNow provides a collection of tools and applications to help make this […]

The fascinating truth behind robotic surgery — Women to Watch: Tech Watch

Mary was nervous when a friend of hers recently prepared to undergo robotic surgery. But as soon as she did a little research, she found the results to be fascinating! Although it is called “robotic surgery,” the surgery is not performed by a robot, but a surgeon who is in complete control of the robot […]

Your digital footprint part two — Women to Watch: Tech Watch

As we continue to use social media and the Internet in general, we generate what is called a digital footprint. A digital footprint gets bigger and bigger throughout the years and is created when we post photos, have email accounts, go online shopping, etc. To ensure your privacy and safety is protected, it’s important to […]

We Care: Supporting our local Adopt-A-Family program

We are excited to continue working with the Catherine McAuley Center this holiday season as we participate in their annual Adopt-A-Family program! The Adopt-A-Family program was established in 1991 when volunteers at Catherine McAuley noticed hundreds of families couldn’t afford to have a good Christmas. Since then, they made it their goal to make sure […]

Your digital footprint — Women to Watch: Tech Watch

Everything we do online leaves a trail of breadcrumbs called a digital footprint. This happens when we post a photo, leave a comment, update our status or get tagged in a photo by someone else. For example, if you were to look up your old Myspace account – chances are it’s still there! Your digital […]

Making ITSM and ITOM work better together – A six-step approach

Over the past decade, the landscapes behind business and technology have been changing at a rapid pace. In ServiceNow’s CIO Point of View survey, 77% of CIOs reported they are taking a “cloud first” approach and 53% state that machine learning is already a key focus. When it comes to the idea of digital change, […]

Seniors and technology — Women to Watch: Tech Watch

While seniors continue to feel frustrated with their lack of understanding and utilization of technology, their screen time through TV, laptops, tablets and smartphones has increased to over four hours a day! Have you ever seen a 12-year-old assisting their 70-year-old grandmother work the remote control, or show her how to navigate to Netflix? The […]

Why Business Analysts are becoming a crucial part of every organization

  How would you build a boat out of concrete? How many ping pong balls can fit into a Boeing 747 aircraft?   These are the types of critical-thinking questions a candidate will hear if they interview for a Business Analyst position. The idea here is to identify if the candidate is capable of identifying […]

We Care: Our proceeds to the Catherine McAuley Center

The average cost of a box of diapers can be between $21-$45. This is a near-impossible price to pay for a woman struggling to feed and house her family while looking for work. The Catherine McAuley Center in Scranton, Pennsylvania is a non-profit organization whose mission is to provide as many women and children a […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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