Why Business Analysts are becoming a crucial part of every organization


How would you build a boat out of concrete?

How many ping pong balls can fit into a Boeing 747 aircraft?


These are the types of critical-thinking questions a candidate will hear if they interview for a Business Analyst position. The idea here is to identify if the candidate is capable of identifying a problem and then be willing to ask the constructive questions. A Business Analyst is responsible for defining and helping ensure that the right solution is delivered to an organization, managing the solution scope of the project deliverable.

Business’s IT needs are expanding which means solutions are only becoming more complex. Therefore, if you are looking to improve your processes behind IT management, ITOM, ITSM, ITBM, etc., then you need a team who knows their stuff.

At Pathways, our Business Analysts are not only required to have years of Business Analytics experience, but they are also required to become a ServiceNow Certified Systems Administrator to understand the ServiceNow platform, its capabilities and the possibilities. Having seen a thing or two, this has helped us identify unique opportunities for improvement and find out where ServiceNow can help the client find unforeseen solutions that will best fit their operations.

We can help the client validate their existing processes to see where we can implement optimal workflows. With a ServiceNow certification, our Business Analysts are able to communicate seamlessly with our team of technical leads and express the client’s requirements in their understood language.

Whether your team is looking to implement ServiceNow or not, our experience has broadened our understanding to IT Management as a whole. If this sounds like you, we’re hiring! Read more about our Business Analyst opening here. 

If you are searching for the best optimal solution or process, contact a member of our team here!


So, how would you build a boat out of concrete?