Introducing our Chief Revenue Officer – Dennis Cline!

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Introducing our Chief Revenue Officer – Dennis Cline!


We are excited and proud to welcome Dennis Cline to our executive team as our new Chief Revenue Officer! Dennis believes believes that problem solving ...

Introducing the new President of Pathways Consulting Group – Mary Manzo!


We are excited to announce the promotion of Mary Manzo as our NEW President and Chief Operating Officer of Pathways Consulting Group! During her 35 ye ...

The new ServiceNow Paris release – three key features


Twice a year, ServiceNow releases a new upgrade for users to stay in line with best practices. With so many great new things, here are three features ...

Generation Z and Social Media — Women to Watch: Tech Watch


Social media has over 2.6 billion users. These sites can yield both positive and negative impacts so it’s important for users to stay safe and use pre ...

Our September 2020 Employee of the Month – AJ Kuehner


Congratulations to our Release Manager of Service Delivery AJ Kuehner, our September 2020 Employee of the Month! AJ has been recognized for going abov ...

We Care: Supporting the NEPA Youth Shelter


Throughout September and into October, our We Care community outreach program has been supporting the NEPA Youth Shelter in Scranton, Pennsylvania. Th ...

Top of the line data protection with ServiceNow Security Operations


Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire ...

Is your smart home secure? — Women to Watch: Tech Watch


Do you have a smart home or smart devices connected to your home network and have concerns of privacy or hacking? By 2022, there will be 63 million Am ...

Millennial moms and technology — Women to Watch: Tech Watch


Did you know that over 90% of new moms are millennials? With social media becoming such a common place for these new moms to research the best baby pr ...

Our August 2020 Employee of the Month – Frank Biancardi


Congratulations to our Director of Delivery Frank Biancardi – our August 2020 Employee of the Month! Frank has been recognized for going above a ...

Technology job boards for women — Women to Watch: Tech Watch


In 2020, it is becoming the new norm for companies to allow their employees and even mandate them to work from home. This change is serving as an incr ...

Virtually Unreal with Daniel Roy


During these stressful times, it feels good when we have a chance to make our team meetings over Zoom a little more interesting and exciting. Our team ...

In case you missed it: Making Waves Through Women Empowerment


In case you missed it, Pathways’ Partner and COO Mary Manzo was featured on Friday’s PBS News Hour segment as part of a story about Women to Watch fou ...

New opportunities in 2020 to work from home — Women to Watch: Tech Watch


In 2020 we are experiencing so much change. Companies are fast pacing automation so that work can get to people faster and more efficiently. As exampl ...

We Care: Marley’s Mission update


COVID-19 has disrupted nonprofit organizations in a massive way. With Pathways’ We Care community outreach program, our team is taking the steps neede ...

Our July 2020 Employee of the Month – Matt Swarts


Congratulations to our ServiceNow Certified Principal Training Consultant Matt Swarts, our July 2020 Employee of the Month! Matt truly exemplifies our ...

Generation Z and Social Media — Women to Watch: Tech Watch


There are approximately 2.6 billion users of social media and can produce both positive and negative impacts depending on how these applications are u ...

What is Collective Intelligence? — Women to Watch: Tech Watch


Did you know that a lack of women in the technology industry can lead to a decrease in performance and profits, creating missed opportunities for busi ...

We Care: Marley’s Mission


COVID-19 has disrupted nonprofit organizations in massive way. With Pathways’ We Care community outreach program, our team is taking the steps needed ...

We Care: Our appreciation for the Catherine McAuley Center of Scranton, PA


Due to the rules and regulations following COVID-19, small businesses and nonprofit organizations have taken some of the biggest hits. As part of our ...

Our June 2020 Employee of the Month – Kristen Pierce


Congratulations to our HR Generalist, Kristen Pierce – our June 2020 Employee of the Month! Recognized for her incredible work ethic during these craz ...

Nurturing the future woman technologist — Women to Watch: Tech Watch


The future of technology is looking bright – with a projected industry growth of 12% and over 500,000 new jobs by 2024! If you are a parent who is loo ...

As a woman in the tech industry… — Women to Watch: Tech Watch


As a woman in the technology industry for over 30 years, Mary can tell you for certain – the industry is growing at an accelerated pace. In fact, by 2 ...

We Care: Our supportive efforts for the Catherine McAuley Center


As we reflect on the unfortunate effects caused by COVID-19, it is very clear that hospital patients and the entire healthcare industry is in need the ...

Our May 2020 Employee of the Month – Brandon Couzens!


  Congratulations to our May 2020 Employee of the Month – Senior Development Consultant Brandon Couzens! Without a single complaint, Brando ...

Advancements in telehealth — Women to Watch: Tech Watch


  During her recent interview with Mike Brandofino and Kelly McDermott-Harman of Caregility, Mary was able to take a deeper dive into her researc ...

Pathways Consulting Group welcomes Anthony Galie


  Last Wednesday, our team welcomed a very special guest: Anthony Gaile. Anthony is an author, speaker, trainer and psychotherapist who is an int ...

Advancements in healthcare technology — Women to Watch: Tech Watch


  Mary recently had the opportunity to speak with members of the Caregility team to ask them about their impressive healthcare solutions that hel ...

We Care: Supporting the Catherine McAuley Center of Scranton, Pennsylvania


We are looking forward to continuing our relationship with the Catherine McAuley Center in Scranton, Pennsylvania to support their mission and provide ...

Telemedicine vs. Telehealth — Women to Watch: TechWatch


Over the course of the next few weeks, Mary will be dedicating her Tech Watch segments to the types of technology advancements that have been made due ...

Telemedicine Technology — Women to Watch: Tech Watch


Making trips to the doctor’s office hasn’t been a walk in the park lately, as the effects from COVID-19 continue to burden on our everyday life. Thank ...

Team Scrantonicity heads into the 2020 ServiceNow CreatorCon Virtual Hackathon


Updated: 2020/05/03, 11:35 p.m. And now for the hardest part: Waiting. Team Scrantonicity submitted their application moments ago, and we’re eag ...

ServiceNow application spotlight: Visual Task Boards


When your tasks pile up and you try to stay organized, how are you keeping track of your progress? Are you a traditional pen to paper note taker or do ...

A strong culture is critical now more than ever — Women to Watch: Tech Watch


As a business owner, Mary has been in contact with several organizations, observing a variety of behaviors. As the world continues to battle the lifes ...

We Care: Helping our local organizations amid COVID-19


The current COVID-19 pandemic has caused many small businesses and non-profit organizations struggle to make ends meet as a result of social distancin ...

ServiceNow application spotlight: Virtual Agent


We understand that recent events might have your team looking for new processes or applications that will benefit your working from home environment. ...

Helping our clients work from home — Women to Watch: Tech Watch


The Pathways team is here to help. Whether your organization needs a helping hand transitioning to remote work or you’re looking for ways to enh ...

Home activities for STEM learning — Women to Watch: Tech Watch


With recent events keeping us at home, Mary wanted to take this time to talk about the lack of women in technology and how to address the situation by ...

Working from home? Here’s how to make it work


If you’re used to spending your workdays in a busy office, working from home is a much different environment, and it may not exactly be pleasing. If y ...

Working from home — Women to Watch: Tech Watch


With recent events forcing everyone to work from home the next couple of weeks, this has introduced a newfound craziness into households where there’s ...

Under pressure? Pathways can help support your day-to-day


Due to recent events, many teams may now be struggling to keep up with day-to-day tasks and need rapid support. With ServiceNow Support Services, our ...

Women’s History Month part three — Women to Watch: Tech Watch


In honor of Women’s History Month, Mary has dedicated all her March Tech Watch segments to women in technology. Last week, Mary shared a top-down appr ...

Set a reminder – Orlando delta exams are approaching


It’s exam time! The Orlando release from ServiceNow has arrived, which means anyone with a ServiceNow certification is required to complete the short, ...

We Care: Continuing our relationship with Friends of the Poor Scranton


As our We Care community outreach program continues into the months of March and April, our team will be collecting donations for Friends of the Poor ...

Women’s History Month part two — Women to Watch: Tech Watch


When men and women work together, their complementary traits create innovation in the workplace – and technology is all about innovation! In a 2010 re ...

Women’s History Month part one — Women to Watch: Tech Watch


In honor of Women’s History Month, every March Tech Watch segment will be dedicated to famous women in technology – past, present and future. Women li ...

We Care: Children’s Advocacy Center of Northeastern Pennsylvania


Every month, our We Care community outreach program focuses on an individual nonprofit organization in our local area to give back and help as much as ...

Investment Funding from ServiceNow


Organizations must do more than just operate – they also must grow and evolve to tackle challenges effectively and keep up with an increasingly unpred ...

Technologies for small businesses — Women to Watch: Tech Watch


A company’s decision to invest in new tech applications is a big undertaking, so it is vital to choose the right technology that can grow with the bus ...

When art, science and technology meet — Women to Watch: Tech Watch


When art, science and technology intersect, you get an explosion of new, creative ways to view the world! Founded in 2015, ARTECHOUSE showcases works ...

Upgrade your Personal Developer Instance to Orlando


With the ServiceNow Orlando release around the corner, you can now upgrade your Personal Developer Instance to check out all the new features, fixes a ...

Increase of women at Pathways — Women to Watch: Tech Watch


This week’s Tech Watch covers one of Mary’s favorite topics – an increase of women in technology! Over the past 18 months, the numbe ...

We Care: Supporting the Children’s Advocacy Center of Northeastern Pennsylvania


For 22 years, the Children’s Advocacy Center of Northeastern Pennsylvania has helped more than 17,000 children and adolescents in effectively assessin ...

Roadmapping your investment with ServiceNow – Why is it important?


  There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...

Take Your Tech Culture to the Next Level — Women to Watch: Tech Watch


When teams are under a high amount of pressure and morale is low, it can quickly be recognized and reflected in the work produced, ultimately having a ...

What drives successful women? — Women to Watch: Tech Watch


One of the first steps to success is the desire to make a change. What comes next is the desire to put the work in and to make it happen! For this wee ...

Male vs. Female Screen time — Women to Watch: Tech Watch


Did you ever notice that the way boys and girls use screen time is much different? Research indicates that boys tend to gravitate more towards video g ...

We Care: Supporting the Children’s Advocacy Center of Northeastern Pennsylvania


Our team at Pathways is excited to continue our relationship with the Children’s Advocacy Center of Northeastern Pennsylvania for the second year in a ...

Setting goals for 2020 – tips and guidance for staying on track


  The year 2020 has arrived! This is the most popular time of the year for setting new goals and new year’s resolutions – but once January passes ...

What exactly is “big data”?


  It’s a common situation to be browsing for a specific item online, only to come across an advertisement for that exact same item on social medi ...

A career in technology, without the ‘tech’ — Women to Watch: Tech Watch


When landing her first job, Mary was hired to create a process in a law firm that would enable all repeatable documents to become nothing more than fi ...

WeCulture: Defining our internal values


As the Pathways team continues to grow, one of our main goals is to preserve our internal values and remain true to our unique organizational identity ...

We Care: Participating in our local Adopt-A-Family program


No child deserves to wake up on Christmas morning, questioning why Santa didn’t make it to their house. A big thank you to the Catherine McAuley Cente ...

Hackers on the prowl — Women to Watch: Tech Watch


Hackers are always on the prowl, so it’s important to make sure your credit cards, bank accounts and your identity are safe and secured from hackers. ...

2019 Secret Santa Gift Exchange


One of our favorite yearly traditions is our annual Secret Santa gift exchange in our Olyphant, PA office! Participants are randomly matched with othe ...

CIO Bulletin names Pathways on list of 30 Fastest Growing Companies to Watch in 2019


What inspires company growth? President and CEO Jeff Giovinazzo and Partner and COO Mary Manzo believe that investing in your team is one of the most ...

Keeping your CMDB healthy – Tips and tools to take note of


A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an o ...

Tech gift ideas — Women to Watch: Tech Watch


It’s the holiday season which means it’s the gift giving time of year! For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary shares a co ...

Measurable outcomes from a CMDB and ServiceNow


The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...

The fascinating truth behind robotic surgery — Women to Watch: Tech Watch


Mary was nervous when a friend of hers recently prepared to undergo robotic surgery. But as soon as she did a little research, she found the results t ...

Your digital footprint part two — Women to Watch: Tech Watch


As we continue to use social media and the Internet in general, we generate what is called a digital footprint. A digital footprint gets bigger and bi ...

We Care: Supporting our local Adopt-A-Family program


We are excited to continue working with the Catherine McAuley Center this holiday season as we participate in their annual Adopt-A-Family program! The ...

Your digital footprint — Women to Watch: Tech Watch


Everything we do online leaves a trail of breadcrumbs called a digital footprint. This happens when we post a photo, leave a comment, update our statu ...

Making ITSM and ITOM work better together – A six-step approach


Over the past decade, the landscapes behind business and technology have been changing at a rapid pace. In ServiceNow’s CIO Point of View survey, 77% ...

Seniors and technology — Women to Watch: Tech Watch


While seniors continue to feel frustrated with their lack of understanding and utilization of technology, their screen time through TV, laptops, table ...

Why Business Analysts are becoming a crucial part of every organization


  How would you build a boat out of concrete? How many ping pong balls can fit into a Boeing 747 aircraft?   These are the types of critical ...

We Care: Our proceeds to the Catherine McAuley Center


The average cost of a box of diapers can be between $21-$45. This is a near-impossible price to pay for a woman struggling to feed and house her famil ...

Stop your fears of automation in the workplace — Women to Watch: Tech Watch


Many fear that the new technology behind automation will replace current jobs. This is far from the truth! Technology is changing the speed in which c ...

New in New York: Innovation Management


Sometimes a really great idea can go unnoticed if employees aren’t encouraged enough or the proper platform isn’t in place. The new Innovation Managem ...

Where is the investment funding for women?? – Women to Watch: Tech Watch


Of the 12.3 million women US entrepreneurs who founded companies, their access to capital is minimal. In fact, according to Forbes, only 2.2% of inves ...

We Care: Supporting the Catherine McAuley Center


We are very excited to be working with the Catherine McAuley Center again this fall as our We Care program focuses on collecting items for the months ...

Staying organized with our custom-built calendar widget


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

Negative effects of social media on Gen Z girls — Women to Watch: Tech Watch


This week’s Tech Watch focuses on the negative effects of social media as Mary wraps up her series on how the Generation Z girl uses social platforms. ...

Becoming a developer – our recommended tools and resources for beginners


It’s to no surprise that technology has taken a pretty big effect on our modern workforce. At Pathways, a majority of our team is consisted of talente ...

Useful resources for coders – from our developers


At Pathways, our team of developers spend a majority of their day working with various scripts of code. This includes JavaScript inside of ServiceNow ...

Gen Z and social media part two — Women to Watch: Tech Watch


For part two of Mary’s segment on social media and the Gen Z girl, she emphasizes the benefits that can be received should social media be used the pr ...

Pathways attends Penn State Annual Eastern Region Collegiate Internship and Career Expo


Today, we’re at the Penn State Annual Eastern Region Collegiate Internship and Career Expo at the Woodlands Inn in Wilkes-Barre, PA. The event i ...

Gen Z and social media — Women to Watch: Tech Watch


Generation Z, or those born between 1995 and the early 2000s, don’t really know a world without technology or smart devices. In fact, reports say they ...

Unloading a performance analytics report dashboard


As many may be aware, there are extra steps that need to be carried out in order to promote anything relating to content management and in some cases ...

We Care: Our proceeds to the Saint Francis of Assisi Kitchen


As we continue our company-wide We Care community outreach program for the month of September, we have completed our second round of drop-offs for the ...

Project Portfolio Management in ServiceNow: The benefits you should be leveraging


When  you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a l ...

New ServiceNow New York feature: Dynamic Translation


ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a bu ...

Top Best Small Firms to Work For — Women to Watch: Tech Watch


On Sept. 19, Consulting Magazine named Pathways the #14 Best Small Firm to Work for. This week, our COO and co-founder Mary Manzo talks about our two ...

ServiceNow delta exams released; due Dec. 18


It’s exam time! Since ServiceNow’s New York release came out, anyone with a ServiceNow certification is required to complete a short, 10-q ...

Best Small Firms to Work For: Pathways named #14 by Consulting Magazine


We are thrilled to announce that Consulting Magazine named us the #14 Best Small Firm to Work For! “It’s validation to our employees that ...

My Experience in the Tech World — Women to Watch: Tech Watch


Early in her career in the 90s, Mary was introduced to her first role in a NJ based technology company. As one of two women in the office, she became ...

Tech Gift Ideas for the College Freshman — Women to Watch: Tech Watch


College is a big transition for an incoming freshman, so a useful gift could go a long way! Some of Mary’s recommendations include: Noise Cancelling H ...

New in New York: Now Mobile


According to ServiceNow, the future of work is mobile – the same way smartphones and mobile applications have impacted lives at home. The improved app ...

We Care: Our proceeds to Saint Francis of Assisi Soup Kitchen


As part of our company wide We Care initiative, we have completed our first round of donation drop-offs to our friends at the Saint Francis of Assisi ...

Gender Diversity Increases the Bottom Line — Women to Watch: Tech Watch


Research from Morgan Stanley indicates that greater gender diversity in technology impacts businesses’ bottom line. Ensuring that there is a good bala ...

NOW You Know: UI Messages: Use Cases and Benefits


Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are di ...

Is your Smart Home Secure? — Women to Watch: Tech Watch


If you own a smart home or smart device, it’s important to take the proper security precautions to avoid nightmares like privacy invasion or hacking. ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

What is Enterprise Service Management? It’s more common than you think


Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept o ...

Removing the Mundane — Women to Watch – Tech Watch


In a ServiceNow article sharing the results from a survey given to 2001 American office workers, it revealed that 58% wished their work was more meani ...

We Care: Saint Francis of Assisi Soup Kitchen and Clothing Store


We are excited to begin collecting donations for the Saint Francis of Assisi Soup Kitchen and Clothing Store in Scranton, Pennsylvania! Saint Francis ...

Culture in our company — Women to Watch: Tech Watch


Technology is changing at light speed, which at times can make it a challenge trying to keep your team engaged and empowered. Having a culture that le ...

Pathways to sponsor annual Fight4Vets Street Fight boxing event


For the third year in a row, Pathways is proud to sponsor the Fights4Vets Street Fight boxing event on Saturday, August 31st at the Hilton in Downtown ...

Smooth-sailing test cases with Test Management 2.0 from ServiceNow


Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...

End of summer activities — Women to Watch – Tech Watch


It’s almost time for back to school – don’t let your kids hit that summer “wall.” For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary sh ...

New Client Scripts in London – DOM Restriction


When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict ...

Technology careers: They’re not just coding — Women to Watch: Tech Watch


When considering and discussing technology as a career path with young girls, it’s important that we have girls who code — but equally imp ...

Consulting Magazine names Pathways to “Best Small Consulting Firms to Work For” list


We’re thrilled to announce that Consulting Magazine listed Pathways on its 20 Best Small Consulting Firms to Work For list! Our employee culture ...

We Care: Supporting West Scranton Community Development


As our We Care community outreach program continues into the month of August, our team has completed our second round of drop-offs for our friends at ...

Create seamless integrations with ServiceNow’s IntegrationHub


At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...

Your Digital Footprint (Part Two) — Women to Watch: Tech Watch


Understanding what precautions to take is the next step with monitoring your digital footprint when online shopping, posting on social media or using ...

A seamless, flexible project lifecycle with ServiceNow’s Agile Management 2.0


At Pathways, we understand how some lifecycles of a product or project can become complex and feel disorganized. Using third-party resources for proje ...

Your digital footprint — Women to Watch: Tech Watch


Everything you do online leaves a trail of breadcrumbs called a digital footprint. Your digital footprint is permanent, and when compiled, builds a pr ...

Increase of Women at Pathways — Women to Watch: Tech Watch


Women in technology, where are you? In the past, is has been a challenge finding female candidates to play a variety of technical roles at Pathways. H ...

We Care: Supporting West Scranton Community Development


As our We Care community outreach program continues into the months of June and July, our team has completed our first round of drop-offs for our frie ...

2019 CreatorCon Hackathon Winners – Team Scrantonicity


Team Scrantonicity shows off their winning application from the 2019 CreatorCon Hackathon with Chuck Tomasi.

Successful two-week transition from Kingston to Madrid


A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients of ...

What is Enterprise Service Management? — Women to Watch: Tech Watch


As COO of an IT organization, Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Similar to the process behind ordering a p ...

Essential digital transformation with Application Portfolio Management from ServiceNow


At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity o ...

We Care: Supporting West Scranton Community Development


As we continue our We Care community outreach program into the months of June and July, our team will be making contributions to West Scranton Communi ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania


As part of our company wide We Care community outreach program, our team at Pathways has just wrapped up another successful drop-off of donations to t ...

Sharing internal knowledge with ServiceNow custom application capabilities


Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation fo ...

After winning this year’s Hackathon, what’s next for Team Scrantonicity?


Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about th ...

Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon


For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...

Team Pathways attends Knowledge19 Global Partner Ecosystem Summit


Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...

Getting the most out of Knowledge19


Team Pathways has had the privilege of attending ServiceNow’s annual Knowledge Conference the past seven years. Last year at Knowledge18, we had the o ...

Upgraded NYC Financial Client from Jakarta to London ServiceNow Release


Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

Improved in Madrid: Project Portfolio Management


Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...

Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

New in Madrid: ServiceNow Mobile Studio


In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...

We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania


As part of our We Care initiative, the Pathways team is excited to move forward and begin donation efforts towards the United Neighborhood Centers of ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

We Care: Our proceeds to Friends of the Poor, Scranton


As our We Care community outreach program continues, our team at Pathways has wrapped up yet another successful month of donations for our friends at ...

Millennial Moms and Technology — Women to Watch: Tech Watch


90% of new moms are Millennials who use social media for baby advice and research — but all this may be information overload. Tune in to hear Ma ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Automation: Everywhere, for everyone


30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

Social Media and Gen Z — Women to Watch: Tech Watch with Mary Manzo


For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo touches base on the fact that social media usage has had a wide impact on Gene ...

The change with Automated Testing Framework developers will be happy to see in Madrid


If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

International Women’s Day — Women 2 Watch: Tech Watch


In light of International Women’s Day on March 8, Mary Manzo dedicates this week’s Tech Watch to the powerful women of technology in the past, using t ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

We Care: Friends of the Poor Update


As part of our We Care initiative, our team completed our first round of drop-offs to Friends of the Poor. Friends of the Poor is a local, non-profit ...

My Experience in the tech world — Women to Watch: Tech Watch


On this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo shares her story about her difficult path to success in hopes to be an ...

A career in technology without the ‘tech’ – Mary Manzo explains


This week, on Women to Watch with Sue Rocco, Mary Manzo shares some of her own personal experiences in establishing her career to emphasize that a car ...

We Care: Our proceeds to Friends of the Poor


For the months of February and March, our team at Pathways will be making donations to Friends of the Poor – a local, non-profit charitable orga ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Can new DNA technology predict disease? Mary Manzo speaks


In this week’s Tech Watch on Women to Watch, Mary Manzo discusses the controversy behind the extent of the direction that science and technology are g ...

We Care: Our contributions to the Children’s Advocacy Center


As part of our company-wide We Care community outreach program, our team has been collecting donations over the past two months to support the efforts ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Starting a journey to a world class PMO


Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Make work work better for you with ServiceNow


In November 2018, ServiceNow released a 15-minute online survey to ask American workers at companies with 500+ employees to find out what it is about ...

ServiceNow’s Continual Improvement Management can help your company grow


Continual Improvement Management is a new application in ServiceNow’s London release. CIM can be leveraged to manage improvements within your or ...

Efficient budgeting with ServiceNow IT Business Management


Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Tips for setting goals and keeping them aligned in 2019


The year 2019 has arrived! This is the most popular time of the year for people to start setting new goals and resolutions – but once this first month ...

Say goodbye to manual reports with ServiceNow


ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...

The #1 innovative technology gift for 2018


A few weeks ago, Mary happened to come across a commercial for this new innovative technology from Xbox/Microsoft. The commercial begins with children ...

We Care: Children’s Advocacy Center holiday donation


The month of December is dedicated to spreading holiday cheer and kindness. As a continuation of our We Care community outreach program, our Pathways ...

ServiceNow as an intranet portal: How we use it


Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...

ServiceNow London introduces new Background Script Rollback feature


If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...

Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

The positive impact of technology for individuals with special needs


For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

Getting festive with perfect STEM gifts for young girls


On this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo reaches out to parents with suggestions of affordable holiday gifts that could ...

We Care: Our December contributions to the Children’s Advocacy Center


For the months of December and January, the team at Pathways is continuing efforts behind the company-wide community outreach program by supplying nec ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Will new technologies enhance or detract from time management in the classroom?


This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...

We Care: November update


Throughout the month of November, the team at Pathways has been collecting donations of household items and other everyday necessaries to help the wom ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

Constantly on the go? We can help


Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...

The impact of a beneficial onboarding experience


When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...

The negative impact of social media on Gen Z girls – Mary Manzo speaks.


For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Mary Manzo discusses why and how girls use social media.


On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media.  This week’s segment is about the positive im ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Social media influence and our youth – Mary Manzo speaks


For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, ...

We Care: Pathways announces new community outreach initiative


We Care is Pathways’ new social-minded community outreach initiative. Every month, Pathways will collect donations to support non-profit organizations ...

Less stress = more productivity. Why we value time to unwind.


In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Can creativity spark the next generation of STEM? Mary Manzo speaks up


Over the past few weeks, Mary Manzo has been discussing the lack of women in the technology industry, why it matters and what we can do to close the g ...

We Care: Introducing Pathways’ community outreach program


Giving back and paying it forward is an important part of our culture at Pathways. We live by our tagline: “We listen. We care. We execute.̶ ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

Mary Manzo asks if 21st Century learning can help close technology’s widening gender gap.


As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...

Pathways launches new website and logo


Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...

A letter from our COO


On behalf of Mary Manzo: “To my Pathways Team, Friends and Colleagues – Thank you for making this past Saturdays Walk to Defeat ALS, Syracuse, N ...

Mary Manzo continues her discussion on the rising gender gap in technology


In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...

Digital transformation with Pathways and ServiceNow


A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...

‘NutriNow’, Pathways’ approach to better health in the workplace


When it comes to the overall well-being of an organization, employees play the largest role. At Pathways, we care about our employees’ individua ...

ServiceNow’s London release introduces AI, other new features


On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...

Tech Watch: Mary Manzo discusses the lack of women in tech


The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...

Mary Manzo discusses the changing landscape of technology in the education sector


On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Edu ...

Mary Manzo questions technology in the classroom for this week’s Women to Watch


In this week’s TechWatch segment, Mary Manzo discusses technology in the classroom and how it could affect future time management skills for stu ...

Mary Manzo talks AI in this week’s Women to Watch segment


Mary Manzo returns with another Tech Watch segment for the weekly Women to Watch radio show on Talk Radio 1210 WPHT with Susan Rocco. For her latest s ...

Pathways to sponsor Fights4Vets Boxcar Brawl


For the second straight year, Pathways is proud to sponsor the Fights4Vets Boxcar Brawl on Friday, August 31 at the Radisson Lackawanna Station Hotel ...

Pathways Sponsors Steps to Defeat ALS


Pathways is honored to announce its sponsorship for the ALS Association’s “Walk to Defeat ALS,” their biggest fundraiser of the year in Syracuse, NY o ...

Knowledge 18 Recap and our upcoming webinar!


With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity ...

How does Certify by Pathways work its magic?


Since Knowledge18 is winding down, we want to help ease your transition back into office life by showing you a solution that our team developed: Certi ...

Pathways at Knowledge18, Part 2: You can’t miss us; we’re in the finals!


It’s the day after the CreatorCon Hackathon at Knowledge18, and the Pathways team — known as Team Scrantonicity — has officially mad ...

Pathways at Knowledge 18: CreatorCon Hackathon about to start!


  The Pathways team is about to start their CreatorCon Hackathon, from 3 p.m. to midnight local time. The Hackathon is a showcase for developers ...

Service Portal: Asking Questions


If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This Se ...

Service Portal: Knowledge Base


ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant document ...

Service Portal: Overview


If you or your team has used the ServiceNow Service Portal only to open Requests or Incidents, then you’re missing out! Follow our Service Porta ...

Service Portal: How to Submit an Incident


Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your ...

Service Portal: Viewing Request Statuses


Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:

Service Portal: How to Submit a Request


ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in ...

Asking Questions in ServiceNow


If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!  

Creating Reports in ServiceNow


Reports are some of the most powerful items you can create in ServiceNow. Leveraging reports for your most critical information — and having the ...

Using Dashboards and Overview pages in ServiceNow


Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages ...

Creating Custom Queries


When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a cu ...

TrainingPath: Field Types and Usage


Whether you’re submitting requests or fulfilling them, ServiceNow has consistent field types that you’ll use across the platform. This con ...

TrainingPath: Using the Knowledge Base


ServiceNow’s Knowledge Base is incredibly versatile and can help your teams resolve issues without opening a ticket. Find out more by watching o ...

TrainingPath: Submitting Incidents


Submitting Incident tickets inside of ServiceNow might be difficult to understand for a newcomer to the system. Watch our video to get you started on ...

TrainingPath: Fields Types and Usage


If you’re new to ServiceNow or just need a quick refresher on the various types of fields in the system, let our walkthrough help you out:

TrainingPath: How to Submit a Request


This week, we’ll walk you through submitting a Request inside of ServiceNow:

TrainingPath: Header Use


The Header section in ServiceNow has a multitude of powerful settings. Find out how to utilize these features by watching the video below:

TrainingPath: List View Customizations


Did you know you could modify a list view to show only the information you needed to see? Let us walk you through the process; click on the video to s ...

TrainingPath: Navigator Use


In our inaugural ServiceNow training video, Pathways will walk you through the basics of using the Application Navigator.

ASME ServiceNow Go-Live


The American Society of Mechanical Engineers recently had their ServiceNow go-live for the Service Portal application. ASME utilized Pathways resource ...

ServiceNow Geneva Release: Are You Ready?


On Dec. 1, 2015, ServiceNow rolled out its newest release: Geneva. If you’re contemplating upgrading to the newest version of ServiceNow, there ...

Service Management — What is it and why do you need it?


What exactly is service management — and why should you want to implement an efficient service management process for your organization? Service ...

Pathways Announces Silver Sponsorship at Knowledge15, April 19-24


Pathways Consulting Group, a ServiceNow partner, is pleased to announce they will be a Silver sponsor for the Knowledge15 conference which will take p ...

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