How leaders can grow in today’s fast-paced tech environment

leadership

Today’s technology is racing along at a breakneck pace. Those constant changes, updates, and innovations are forcing leaders to adapt to them. The leaders who successfully adjust to new technologies and culture shifts are the ones who manage to become pioneers, capable of changing the entire trajectory of a company.   Leaders must be capable of […]

ServiceNow: Customer experience predictions for 2024

servicenow

The future of ServiceNow customer experience (CX) is here, and it’s changing as rapidly as the technology supporting it. With disruptions reshaping customer operations and service delivery, organizations are turning to innovative solutions like ServiceNow and generative AI to meet the changing demands of their clients.  But what is ServiceNow, and how will it give […]

Conducting a ServiceNow assessment

servicenow assessment

Get the most out of your ServiceNow investment. A thorough assessment identifies strengths and areas for improvement. At Pathways Consulting Group, we encourage our clients to take on continuous improvement and optimization, allowing them to harness the full power of the ServiceNow platform. Keeping your platform updated and working in sync with the rest of […]

ServiceNow benefits that will transform your company’s customer service

customer service

Maintaining a competitive edge means high-end, exceptional customer service is non-negotiable. Your CRM is the cornerstone of fostering strong relationships with your current and potential customers and building brand loyalty. However, achieving excellent customer service means more than friendly, knowledgeable staff and fast response time. Take your CRM to the next level with ServiceNow’s Customer […]

ServiceNow configuration tips: Tailoring the platform to your organization’s needs

servicenow training

At Pathways Consulting Group, we specialize in helping organizations implement the ServiceNow platform as a cloud solution to help enhance operations. With proper setup, ServiceNow streamlines workflows, automates routine tasks, and provides mobile accessibility and flexibility. Achieving this, however, requires organizations to take the necessary time and work with a trusted partner to implement the […]

ServiceNow implementation strategies: Key considerations for success

servicenow implementation

ServiceNow is a powerful platform, but the sheer breadth of content available can make implementation daunting. Navigating this complex landscape requires a well-defined strategy and the right partner. ServiceNow is designed to work for your entire company, making it incredibly robust and versatile. However, the broad scope can make the implementation process seem overwhelming. That […]

The important role of ServiceNow Business Analysts

business analyst

Pathways Consulting Group’s Business Analysts (BAs) have a vital role to play in helping organizations get the most out of their investment in the ServiceNow platform. They work directly with your organization’s stakeholders to understand your professional goals and then translate them into business and technical requirements and achievable objectives that deliver value to your […]

How Female CEO, Mary Manzo, Supports and Strengthens Women in Business

Mary Manzo

Gender norms are changing, and women are making history as they become the primary breadwinners for their families. However, despite the changing circumstances, many women entrepreneurs continue to face challenges such as limited access to resources, counsel, and information. In fact, almost 50% of female founders cite that a lack of available advisors and mentors […]