Thinking about a ServiceNow implementation? You’re not alone—and you’re definitely not the first to ask, “Where do we start?” With so much riding on a successful deployment, it’s not enough to deploy and hope for the best. That’s where an experienced ServiceNow Elite partner comes in. At Pathways Consulting Group, we take complex implementations and turn them into successful ones by doing more than just the basics.
Let’s explore what sets an Elite partner apart—and why Pathways is uniquely equipped to lead the way.
Proven experience you can count on
Elite status isn’t handed out or pay-for-play. It’s earned through years of successful delivery, customer satisfaction, and ongoing commitment to education and excellence. We even make sure your team hits the ground running with our role-based ServiceNow training. Pathways has completed more than 1,500 ServiceNow deployments across industries. For one global bank with 400k+ configuration items (CIs) and assets, we consolidated over 20 legacy workflows and automated change approvals, ensuring continuous enhancements for nearly a decade
We don’t just know ServiceNow. We know how to implement it for real-world impact.
Certified talent, real results
Elite partners must maintain a specific number of ServiceNow-certified professionals, and Pathways exceeds that benchmark. Our team holds over 500 certifications and microcertifications, so you get access to experts who know the platform inside and out.
And because we focus exclusively on ServiceNow, you won’t be assigned a generalist. You’ll work with a seasoned, specialized team that knows what success looks like and how to get there.
The “rescue partner” advantage
We’ve earned the nickname “rescue partner” for a reason. Many of our clients come to us after struggling with incomplete or poorly aligned implementations. When things go off track, we step in to realign your strategy, rebuild trust, and bring your ServiceNow vision back to life.
In one case, we stepped in after a failed implementation left a retail client with an unsalvageable instance. We rebuilt their platform from the ground up, aligning it with ServiceNow best practices and making sure they had a maintainable, fully functional platform.
Choosing a ServiceNow Elite partner like Pathways from the start helps you avoid the need for rescue altogether. But if you need one, we’re ready.
Strategic roadmapping from day one
We don’t just dive into configuration. With every engagement, we start by mapping your business goals to match the desired outcomes. Our roadmapping process connects each step of your ServiceNow implementation to a broader strategy—one that reflects your users, workflows, and growth goals.
It’s how we keep projects aligned, focused, and on time.
Faster time to value
Elite partners don’t cut corners—but we do cut delays. Because of our refined processes, deep experience, and internal accelerators, Pathways helps clients see value faster. We’re efficient without sacrificing quality—and that means less time waiting and more time transforming.
Empowering your team with training and support
Even the best implementation falls short without proper enablement. That’s why Pathways’ ServiceNow training is included in every engagement. We provide hands-on, role-based learning, clear documentation, and post-production support. The result is enterprise-wide adoption with a team that already knows how to make the most out of their new platform.
Long-term partnership mindset
Some firms show up to deliver and disappear when the project wraps. That’s not us. We approach every ServiceNow implementation with a long-term mindset, offering continuous support, platform optimization, and strategic insights to help your organization grow and evolve.
You won’t have to start over when it’s time to scale. We’ll already be there.
Let’s build something better
Working with a ServiceNow Elite partner means choosing stability, expertise, and proven results. With Pathways Consulting Group, you get all that—plus a dedicated team that shows up for you every step of the way.
Whether you’re just starting your journey or looking for a new direction, we’re ready to help.
Reach out today to learn how Pathways’ ServiceNow services, implementation expertise, and hands-on training can take your platform—and your business—further.