ServiceNow configuration tips: Tailoring the platform to your organization’s needs

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At Pathways Consulting Group, we specialize in helping organizations implement the ServiceNow platform as a cloud solution to help enhance operations. With proper setup, ServiceNow streamlines workflows, automates routine tasks, and provides mobile accessibility and flexibility. Achieving this, however, requires organizations to take the necessary time and work with a trusted partner to implement the […]

ServiceNow implementation strategies: Key considerations for success

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ServiceNow is a powerful platform, but the sheer breadth of content available can make implementation daunting. Navigating this complex landscape requires a well-defined strategy and the right partner. ServiceNow is designed to work for your entire company, making it incredibly robust and versatile. However, the broad scope can make the implementation process seem overwhelming. That […]

The important role of ServiceNow Business Analysts

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Pathways Consulting Group’s Business Analysts (BAs) have a vital role to play in helping organizations get the most out of their investment in the ServiceNow platform. They work directly with your organization’s stakeholders to understand your professional goals and then translate them into business and technical requirements and achievable objectives that deliver value to your […]

How Female CEO, Mary Manzo, Supports and Strengthens Women in Business

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Gender norms are changing, and women are making history as they become the primary breadwinners for their families. However, despite the changing circumstances, many women entrepreneurs continue to face challenges such as limited access to resources, counsel, and information. In fact, almost 50% of female founders cite that a lack of available advisors and mentors […]

Staying ahead of the curve: ServiceNow version upgrades best practices

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ServiceNow recently rolled out the Vancouver upgrade for 2023. Staying up-to-date with version upgrades is vital for businesses relying on the ServiceNow platform. The platform requires you to be N-1, and keeping up with these changes does more than grant access to new features. They provide access to enhanced security and improved performance. Otherwise, you may face […]

Why resourcefulness is the most important skill for success in business

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In the pursuit of success, there is not one single, more valuable trait to possess than resourcefulness. As defined by the Oxford Dictionary, resourcefulness is the “quality of being good at finding ways of doing things and solving problems as a way to overcome difficulties.” In its simplest form, being resourceful is being an unordinary […]

You just purchased ServiceNow – now what?

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Congratulations on taking the first step to enhancing your organization’s efficiency and productivity by investing in ServiceNow. This decision has the potential to completely revolutionize the way your organization operates. However, like any journey, it requires careful planning and navigation. That’s where Pathways Consulting Group comes in! As a trusted ServiceNow elite partner, Pathways has […]

Mary Manzo named Inc Magazine’s Best CEO of 2023

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Mary Manzo, the CEO of Pathways Consulting Group, has been named one of Inc Magazine’s Best CEO’s of 2023. Her path and contributions to the IT industry have propelled her to the leadership of one of the principal ServiceNow consulting firms. Innovation and adaptability Manzo’s career spans the past 35 years and is marked by […]