Introduction to HR in ServiceNow
ServiceNow’s Human Resources Service Delivery (HRSD) module is transforming the way organizations provide HR services, and Pathways Consulting Group is at the forefront of this evolution. With Pathways’ expertise and experience in ServiceNow implementation and HRSD, your organization can digitize, organize, and streamline HR processes, leading to improved employee engagement and optimizing service delivery. […]
Benefits & Shortcomings of OSCAL
Security and compliance are a top priority for organizations today. However, maintaining these standards becomes increasingly difficult as organizations grow and expand. In response, NIST worked with various organizations to establish the Open Security Controls Assessment Language (OSCAL). OSCAL is a standardized language that helps streamline processes and improve the accuracy of risk assessments. While […]
What is needed for successful Enterprise Service Management
Successful Enterprise Service Management (ESM) is about more than just technology—it’s about your people and transforming how your organization operates. When done well, ESM can take your organization from individual silos into a unified, integrated service model that enhances efficiency, collaboration, and service delivery. At its core, ESM applies the principles of IT service management […]
Common ServiceNow challenges: When to call a professional
ServiceNow is a powerful platform that can transform your business operations. However, like any robust system, it comes with its own set of challenges that can trip up even the most experienced IT teams. While most organizations thrive with ServiceNow, others find it a challenging change and may find themselves struggling to maintain momentum. Whether […]
6 ServiceNow training methods
Organizations around the world are steadily moving away from privately stored information and switching to a variety of cloud-based services – including ServiceNow. This complete digital transformation allows organizations to become more automated, develop cleaner, more connected workflows, and provide better deliverables, leading to happier clients. The Now Learning Platform This is an official ServiceNow […]
Benefits of Servicenow Managed Support Services
Navigating your ServiceNow environment is easier and more effective with the support of a dedicated ServiceNow team. This process requires a blend of time, resources, and experience with the platform. That’s where you need a certified ServiceNow Elite Partner like Pathways Consulting Group. We provide a range of support services to help streamline your operations, […]
Five business problems ServiceNow solves
One constant in business is the idea of continuous improvement and efficiency. The world is constantly moving forward, and navigating new challenges with confidence is essential for success. ServiceNow is a leading cloud computing and digital workflow platform that allows organizations to address several common challenges. Let’s take a look at its benefits – and […]
The power of Co-Innovation
Success in business often depends on the ability to adapt, innovate, and manage your resources. But new, creative, innovative ideas aren’t something you develop by running on the hamster wheel at work. Sometimes, the people working in a company are so close to the work they’re doing that they can’t always see the bigger picture […]
OSCAL files: Everything you need to know
Cybersecurity is one of the fastest-changing fields in the world today. This is due to several factors, including AI, multi-factor authentication, and of course, updated techniques and competencies of bad actors in the space. That means staying compliant with industry standards and regulations is incredibly difficult, but it remains one of the most crucial aspects […]
Pathways’ ServiceNow Developer Bootcamp
For developers and organizations looking for upskilling opportunities, the first step is to get your hands dirty! That means direct, real-world experience working within the ServiceNow platform to develop a comprehensive, independent understanding of the platform. First and foremost, participants in Pathways’ Developer Bootcamp expand their skill set when working with our Trainers starting with […]