ITSM Developer Bootcamp

Pathways’ ServiceNow Developer Bootcamp

For developers and organizations looking for upskilling opportunities, the first step is to get your hands dirty! That means direct, real-world experience working within the ServiceNow platform to develop a comprehensive, independent understanding of the platform. 

First and foremost, participants in Pathways’ Developer Bootcamp expand their skill set when working with our Trainers starting with IT Service Management (ITSM), allowing them to turn user stories into actionable configurations. The training also equips them to navigate the entire Service Development Lifecycle (SDLC), so developers are well-prepared to handle any development project.

In addition to acquiring new skills, participants will increase their confidence in their own abilities. The bootcamp helps developers work independently and master the practical skills needed for real-world projects. They will receive ongoing support and guidance through their learning journey so they have everything they need to succeed.

Upskilling employees always comes with another potential advantage: career advancement. By completing this specialized training, individuals will stand out in the job market, increasing their value to both current and future employers. Moreover, participants will have the opportunity to expand their professional network, connecting with other professionals and experts in the field.

Key features 

Our bootcamp was created with a developer-first mindset. That means a structured, immersive learning experience that takes participants through all aspects of the ServiceNow ITSM environment.

Learn ServiceNow through a comprehensive curriculum

This 4-day bootcamp requires participants to dedicate approximately six hours per day to fully cover the essential aspects of ITSM Development within the ServiceNow environment.

The curriculum will explore the following: 

  • User, Group, and Role Management
  • Form Configuration
  • Field Creation
  • Best Practices
  • UI Action Creation
  • Related List Configuration
  • Form Sections
  • Views and View Rules
  • Inbound Actions Configuration
  • SLA Configuration
  • And much more!


What to expect 

With a maximum of five participants per class*, our bootcamp ensures a personalized way to learn ServiceNow, giving our Trainers the time and opportunity to address individual strengths and weaknesses. Participants are expected to have completed the “ServiceNow Administration Fundamentals” and “New to ServiceNow” training paths prior to the Developer Bootcamp. They will also need access to a ServiceNow Personal Developer Instance (PDI).

*Larger group accommodations are available upon request.

Unlocking your team’s potential

Pathways Consulting Group is a certified Woman-Owned Business Enterprise and a ServiceNow Elite Partner. Our team has over a decade of experience helping organizations work through various ServiceNow applications. We believe in continual learning and improvement — both for members of our team and for yours. Lead by Pathways’ Certified Master Architect, this expertise translates into exceptional training programs taught by Trainers who have the most up-to-date information so that we can provide real value to participants.

The Pathways Difference

From day one, your team will be set up for success. Our bootcamp empowers developers to translate user stories and real-world scenarios into effective configurations. Through hands-on exercises, they will learn to navigate the SDLC, avoid common pitfalls, and implement best practices for increased efficiency and cost-effectiveness.

Ready to Learn ServiceNow?

If you’re ready to take your team’s ServiceNow skills to the next level, our ServiceNow ITSM Developer Bootcamp is the perfect choice. Bridge the gap between learning and doing with our extensive expertise and personalized approach. For more details about Pathways’ ServiceNow training options, contact us online or call (917) 952-5004. Let’s get started on your journey to mastery!

Ask us about our Service Catalog Developer Bootcamp