Pathways' ServiceNow tips and tricks from our Delivery team!
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
Dive into the NOW You Know series, created by developers for developers. Unlock the full potential of your ServiceNow instance with our expert tips and tricks to streamline your workflows and boost your skills. Whether you’re deepening your ServiceNow learning or exploring alternatives to traditional online training platforms, our team provides practical insights to keep you at the top of your game. Stay tuned for regular updates and transform the way you manage your ServiceNow environment.
While the below technical tip has been provided with care and consideration, it’s important to acknowledge that individual circumstances may vary. Always ensure compatibility and feasibility within your specific ServiceNow environment before implementing any suggestions. Additionally, back up your data and proceed with caution when making any changes to your instance or workflows.
As with any change in ServiceNow, make sure you test any changes prior to moving to production.
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having
Service Portal Record Watcher
The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function gives you the ability to live query a table whenever it is updated in order to provide updates in real time in your widgets. For example,
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is providing access to a self-service Service Catalog, requests could reasonably be expected to need to be generated from any number of other processes where having to manually
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations don’t take advantage of ServiceNow’s ability to receive and process inbound emails. If they do, they may not fully capitalize on the ability to precisely filter and parse incoming emails to
Exporting data that includes the SysID field
You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of ServiceNow. An important step to completing bulk updates is ensuring you’re updating the correct records. Luckily, ServiceNow already has this problem partially solved for us
Choice action field for Field Map record in Transform Maps
When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used correctly: the Choice action field. At first glance, the Choice action field looks simple. Only three choices exist in the dropdown: