Benefits of ServiceNow Support Services

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Top 3 Benefits of ServiceNow Support Services In today’s world, more and more businesses are turning to managed IT services. Instead of an in-house, traditional IT support team only rendering their services reactively when an issue or upgrade is required, a managed service provider works proactively by preventing problems and ensuring peak stability and performance […]

How to boost ROI with ServiceNow implementation

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Businesses of all shapes and sizes are searching for ways to streamline their processes, reduce the noise, provide excellent employee and customer experiences, and digitize workflows. What if we told you it is possible to accomplish all those things while boosting your ROI? It is with a ServiceNow implementation! With ServiceNow, you can strategically transform […]

How to choose the right ServiceNow partner

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You’ve decided you want to implement ServiceNow. Now you need to find the right implementation partner. There are many different partners to choose from, and finding a capable, certified ServiceNow partner can be a challenge. Not all implementation partners bring the same value, and you’ll want a counterpart that helps you capture the platform’s full […]

Adjust Your Processes to Improve Workflow

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What is ESM? What is Digital Transformation, and why should you implement it across your organization? Often referred to as ESM, it is gaining substantial traction across several industries because of its ability to extend and improve collaboration between service departments and business teams like human resources, legal, marketing, IT, and finance. Below, the team […]

Getting the Most Out of Your ServiceNow Integrations

{“main-title”:{“component”:”hc_title”,”id”:”main-title”,”title”:””,”subtitle”:””,”title_content”:{“component”:”hc_title_image”,”id”:”title-image”,”image”:””,”full_screen”:false,”full_screen_height”:””,”parallax”:false,”bleed”:””,”ken_burn”:””,”overlay”:””,”breadcrumbs”:false,”white”:true}},”section_5ZtkF”:{“component”:”hc_section”,”id”:”section_5ZtkF”,”section_width”:””,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”vertical_row”:””,”box_middle”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”section_content”:[{“component”:”hc_column”,”id”:”column_vtfQF”,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_wp_editor”,”id”:”Xhugf”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”editor_content”:”Regardless of your industry or the size of your organization, ServiceNow can help you automate your processes, which in turn, saves you a considerable amount of time and man-hours. But did you know that integrating your ServiceNow solution with other third-party applications can help you expand your range of capabilities and obtain even more value […]

How to Prepare Your Team for ServiceNow Implementation

{“main-title”:{“component”:”hc_title”,”id”:”main-title”,”title”:””,”subtitle”:””,”title_content”:{“component”:”hc_title_image”,”id”:”title-image”,”image”:””,”full_screen”:false,”full_screen_height”:””,”parallax”:false,”bleed”:””,”ken_burn”:””,”overlay”:””,”breadcrumbs”:false,”white”:true}},”section_5ZtkF”:{“component”:”hc_section”,”id”:”section_5ZtkF”,”section_width”:””,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”vertical_row”:””,”box_middle”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”section_content”:[{“component”:”hc_column”,”id”:”column_vtfQF”,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_wp_editor”,”id”:”Xhugf”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”editor_content”:”Manual processes lead to business inefficiencies, lost productivity, data breaches, and unnecessary expenses. As a leader in your organization, you recognize these shortcomings and are ready to shift resources and budget toward innovation. With ServiceNow implementation, you can! The all-in-one IT services management platform makes undertaking digital transformations a breeze because of its comprehensiveness. But […]

How to Accelerate Workflow with ServiceNow

In today’s world of continuous digital transformation, organizations need an effective way to manage and improve workflow efficiencies. Waiting around for decisions, actions, or responses is counterproductive; you need a platform that cuts through the noise and improves experiences through a streamlined process. Whether in healthcare or high-tech, organizations need to deliver faster, smarter experiences […]

Adding values to a list field from a flow

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Adding values to a list field from a flow Adding values to a list field from a flow can be a little tricky. Here is an easy way to add new values without removing existing ones (if necessary), from a flow! The list field I’m using here is called Infrastructure Request and I will be […]

Pathways Consulting Group Announces Promotion of Mary Manzo to Chief Executive Officer

FOR IMMEDIATE RELEASE Victoria Collins (202) 531-3596 victoria@buzzyrocket.com Pathways Consulting Group Announces Promotion of Mary Manzo to Chief Executive Officer Accelerating Growth and Expansion Plans ISELIN, NJ (September 23, 2020) – Pathways Consulting Group, a ServiceNow Elite Partner, is very pleased to announce the promotion of Mary Manzo to Chief Executive Officer. Over the last […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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