How to automate HR processes using HR Service Delivery
Is your HR team overwhelmed by paperwork and administrative tasks? According to Gartner (2024), organizations spend an average of 35% of their HR team’s time on administrative tasks. But when HR teams are bogged down by manual, repetitive work, their focus shifts away from strategic initiatives. With ServiceNow’s HR Service Delivery solution, your organization can […]
NOW You Know: Expertly Managing Your Post-Production Support Team
Effective management of your ServiceNow platform after deployment requires more than just technology—it demands a well-structured team, clearly defined processes, and strategic oversight. Here, we share insights into establishing and running a successful post-production support team, emphasizing practical approaches, clear role definitions, and proven methodologies—because, let’s face it, no one wants to spend their days […]
Why You Should Invest in ServiceNow Post-Production Support Services
You launched ServiceNow. Now what? A successful ServiceNow implementation feels like the finish line. But in reality, it’s just the beginning. After go-live, your platform needs more than basic maintenance. It needs regular, ongoing support to stay secure, scalable, and aligned with your goals. Without that, performance slips, bugs pile up, and innovation starts to […]
From roadmapping to the overview: How roadmaps are incorporated into the ServiceNow implementation process
A complete digital transformation isn’t just a once-and-done deal; it’s a journey. And like any worthwhile journey, it starts with a map. Modern organizations can’t afford to treat ITSM implementation as a one-size-fits-all project. There are simply too many variables. They need a plan–or, in this case, a roadmap. It all begins with a smarter […]
Streamlining Priority Services with ServiceNow ITOM and CSM
You’ve got the people. You’ve invested in the right platform. But high-priority issues still get stuck in the system. Even with the tools in place, disconnected processes and siloed systems can bring critical operations to a standstill. Without an integrated link between back-end structure and front-end service delivery, even minor disruptions can turn […]
Why Post-Production Support with an Elite Partner Matters
Launching your ServiceNow platform is a major milestone—but its true value comes from how well it’s maintained, optimized, and scaled. Without ongoing support, organizations face inefficiencies, security risks, and costly downtime. Did you know that 70% of IT service disruptions occur due to poor post-production management? A well-maintained ServiceNow instance ensures maximum efficiency, security, and […]
Why choose a ServiceNow Elite Partner for your implementation?
Thinking about a ServiceNow implementation? You’re not alone—and you’re definitely not the first to ask, “Where do we start?” With so much riding on a successful deployment, it’s not enough to deploy and hope for the best. That’s where an experienced ServiceNow Elite partner comes in. At Pathways Consulting Group, we take complex implementations and […]
Pathways Consulting Group Announces Merger with Sollus to Create ServiceNow Powerhouse Under the Pathways Umbrella
Olyphant, PA – January 17, 2025 – Pathways Consulting Group, a ServiceNow Elite Partner celebrated for its client-first approach, is proud to announce its merger with Sollus, marking a new chapter of growth and innovation under the Pathways umbrella. Together, these two industry leaders are redefining what it means to deliver elite ServiceNow solutions, guided […]
ServiceNow Zero Trust Policy Based Session Access & Adaptive Authentication
Zero Trust is a cybersecurity strategy that operates on the principle of “never trust, always verify.” Unlike traditional security models that assume everything inside the network is safe, Zero Trust assumes that threats can come from both inside and outside the network. Here are the key principles of zero trust: Verify Explicitly: Always authenticate and […]
Deny Unless ACL
There’s a hidden gem in the Xanadu release of ServiceNow—the deny-unless ACL. It’s easy to overlook updates to core functionalities like Access Control (ACL), but this one is worth your attention. This update will greatly simplify and streamline ACL configuration for managing specific business cases. You can enhance your system’s security and efficiency with […]
