Pathways launches new website and logo
Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with ServiceNow as a way to provide end-to-end Enterprise Service Management solutions to our clients. Our current 9.8 CSAT score reflects our commitment to customer satisfaction and our team’s outstanding performance through the quality of […]
A letter from our COO
On behalf of Mary Manzo: “To my Pathways Team, Friends and Colleagues – Thank you for making this past Saturdays Walk to Defeat ALS, Syracuse, NY Chapter such a success! Team Manzo raised over 14K along with so many other teams that were present for this unbelievable heartwarming event. Overall the fundraiser finished at over […]
Mary Manzo continues her discussion on the rising gender gap in technology
In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the technology industry and the rising gender gap. In a 2010 research report from the American Association of University Women, it was found that women are generally turned away […]
Digital transformation with Pathways and ServiceNow
A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and other business units. Typically speaking, the high cost of services tends to result in hitting a “maturity ceiling” from operating in IT silos. Other common problems include erratic service availability, a manual escalation process […]
‘NutriNow’, Pathways’ approach to better health in the workplace
When it comes to the overall well-being of an organization, employees play the largest role. At Pathways, we care about our employees’ individual health and the health of our clients as well . The American Heart Association says that creating a healthy workplace and encouraging a healthy workforce can create a self-reinforcing environment that can […]
ServiceNow’s London release introduces AI, other new features
On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI for delivering intuitive experiences for employees and clients. ServiceNow calls this Virtual Agent technology and says that this feature will help people help themselves. ServiceNow estimates that 15-20% of routine interactions can […]
Tech Watch: Mary Manzo discusses the lack of women in tech
The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer science degrees. Today, they only make up about 20%. Additionally, they make up less than 20% of U.S. tech jobs. In fact, as of 2018 there are […]
Mary Manzo discusses the changing landscape of technology in the education sector
On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Educators are rethinking the way students learn by focusing on redesigning education and utilizing technology to do it. The teaching model will become more virtual and cloud based, and some of it […]
