Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series […]
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid us, we came across a great new feature in the New York release of ServiceNow: customizable linting for the script editor. A more detailed explanation of linting can be found […]
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall into the pitfalls of three-tier dependencies, a common “solution.” This article states why we think you should stay away from this idea. When configuring a three-tier hierarchy, there are several caveats that need […]
Recipient Specific Filter on Scheduled Reports
As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis to certain recipients. As useful as this functionality is, it does come with some caveats – the reports need to be run as a certain individual and this means that […]
Attaching an Excel attachment via email in ServiceNow
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through email. Assume you had a scenario where a client was interested in sending in a data source via email into the instance with the expectation that the data […]
