Using the ‘Clear the Variable Value’ field
In recent updates, ServiceNow introduced a helpful feature within the UI Policy Action form, known as the “Clear the Variable Value” field – the topic of today’s discussion. However, developers should understand the nuances of its functionality to ensure the results are as expected. Recent versions of ServiceNow have featured a checkbox field on the […]
How to easily identify duplicate records in ServiceNow
When it comes to data management, maintaining clean and accurate records is one of your top priorities. It’s not unusual for organizations to run into issues with duplicate records – either from inefficient record keeping or duplicate workflows. A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. […]
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having to delve into some advanced […]
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built to be dependent on database tables to capture and store data. ServiceNow reporting helps make sense of this data. Reporting on existing tables, without having to delve into some advanced […]
Exporting data that includes the SysID field
You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of ServiceNow. An important step to completing bulk updates is ensuring you’re updating the correct records. Luckily, ServiceNow already has this problem partially solved for us by making the SysId unique […]
Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labeled “Clear the variable value” (or “Clear the field value” on standard UI policies). The use of this checkbox is straightforward: It clears the value held by the associated variable/field when […]
What does deleted restoration data mean, and how to recover deleted records in ServiceNow?
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of deleted records is a circumstance that is likely to be encountered at some point while working with a ServiceNow instance. Luckily, the “deleted” records are typically not genuinely erased from existence but removed from their originating table and […]
JavaScript plugins in ServiceNow Service Portals
The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). Those of us that are familiar with Service Portal know that it is its own beast. There are a few fundamental differences: 1) There is no strict file structure to interact with on Service Portal […]
Configuring a concurrent import set in ServiceNow
Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduced the Concurrent Import Set feature, which presents a way to essentially “multi-thread” data imports. This functionality is available as a baseline feature and is fairly simple to leverage. Setup: There is one element of […]
Easily identifying duplicate records in ServiceNow
A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” of a given table offers some advanced search and filtering capabilities, it does not give you the ability to natively identify records that share the same values across multiple columns (i.e. “duplicates”). However, […]
