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Exporting data that includes the SysID field


You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of Ser ...

Using the ‘Clear the Variable Value’ field


Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...

Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

JavaScript plugins in ServiceNow Service Portals


The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...

Configuring a concurrent import set in ServiceNow


Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduc ...

Easily identifying duplicate records in ServiceNow


  A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” ...

Accessing Multi-row variables set client side in ServiceNow


Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...

Configuring code linting in ServiceNow


Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid ...

Three-tier dependencies in ServiceNow: A common pitfall


Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall ...

Recipient Specific Filter on Scheduled Reports


As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...

Attaching an Excel attachment via email in ServiceNow


  We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...

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